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500-442 – Administering Cisco Contact Center Enterprise

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Showing 7–9 of 10 questions

Question 7

What does Precision Routing use to determine if an agent is part of its pool?

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    Skills
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    Attributes
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    Expressions
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    Teams
Question 8

When is the IVR leg established in a CCE Call Flow?

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    when CVP establishes an HTTP link with the VXML Server
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    when CVP establishes an HTTP link with the Media Server
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    when CVP establishes an HTTP link with the VVB (or IOS VXML Gateway)
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    when the Ingress Gateway delivers a SIP invite message to the CVP server
Question 9

In a CCE Call Flow, which step comes after the call arrives and is held on a port on the Ingress Gateway?

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    ICM responds to the Route Request by running a Routing Script.
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    CVP delivers a Route Request to the ICM Central Controller.
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    CVP establishes an HTTP link with the VVB (or IOS VXML Gateway), establishing the IVR Leg of the call.
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    Using a configured Dial Peer, the Ingress Gateway delivers a SIP invite message to the CVP server.