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Free 500-442 – Administering Cisco Contact Center Enterprise Practice Test Question

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Showing 1–3 of 10 questions

Question 1

Which two CCE configuration objects can be configured from the Web Administration tool? (Choose two.)

Select all that apply, then click Submit answer.

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    Dialed Numbers
  • ○

    Agents
  • ○

    Routing Scripts
  • ○

    Administrative Scripts
  • ○

    Deleted Objects
Question 2

What are two data sources the Cisco Unified Intelligence Center (CUIC) will access to fetch data to render reports? (Choose two.)

Select all that apply, then click Submit answer.

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    Cisco Unified Communication Manager Server
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    Cisco Customer Voice Portal Reporting Server
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    Cisco Data Browser
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    Cisco Administration Server and Historical Data Server
  • ○

    Cisco Virtual Voice Browser
Question 3

Which two key tasks must be completed in ICM to enable basic agent functionality in a CCE deployment? (Choose two.)

Select all that apply, then click Submit answer.

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    configure Skill groups and Skill targets
  • ○

    configure Agent Desk Settings
  • ○

    configure Route teams and Skill targets
  • ○

    configure Agent Route Groups
  • ○

    configure the Administrators