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500-442 – Administering Cisco Contact Center Enterprise

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Showing 4–6 of 10 questions

Question 4

What are two tools an Agent Desktop Admin Role can access? (Choose two.)

Select all that apply, then click Submit answer.

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    Script Editor
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    Call Trace
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    Reason Code
  • ○

    Workflow
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    Config Manager Tools
Question 5

Which two steps are required to configure a Supervisor? (Choose two.)

Select all that apply, then click Submit answer.

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    assign the Supervisor to only one Team
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    assign the Supervisor to a Skill Group and Precision Queue
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    make sure the Supervisor has an Active Directory Account
    make sure the Supervisor has an Active Directory Account: The Supervisor must have an Active Directory (AD) account in order to be able to log in to the Cisco Finesse web interface and manage the contact center operations.
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    ensure that "Is Supervisor" is checked
    ensure that "Is Supervisor" is checked: The Supervisor role must be assigned to the AD account. This can be done by navigating to the Cisco Unified Contact Center Enterprise Administration page and searching for the Supervisor's account. Once located, the "Is Supervisor" checkbox must be checked to give the account the necessary permissions to manage the contact center.
    Reference: Cisco Finesse Administration Guide https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/Finesse_11_6/administration/guide/Cisco_Finesse_Administration_Guide_11_6.pdf
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    assign the Supervisor to a Precision Queue
Question 6

Which tool can be used to verify the configuration of Basic Call settings?

Select an option, then click Submit answer.

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    Deleted Objects tool
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    ICM Script Editor
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    Router Log Viewer
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    Call Tracer