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500-052 – Deploying Cisco Unified Contact Center Express

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Showing 4–6 of 10 questions

Question 4

Which two releases require physical media to be ordered and received prior to patching or upgrading Cisco Unified Contact Center Express? (Choose two.)

Select all that apply, then click Submit answer.

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    minor release
  • ○

    major release
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    service update
  • ○

    engineering special
Question 5

Which three components are installed from the Cisco Unified CCX Installer media? (Choose three.)

Select all that apply, then click Submit answer.

  • ○

    iPlanet Web Server
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    Cisco Unified CCX Engine
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    Cisco Unified Operations Manager
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    Cisco Unified Communications Manager
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    Recording Component
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    Informix DB
Question 6

Cisco Finesse supports the use of custom call variable layouts. How does the agent desktop determine which layout to use?

Select an option, then click Submit answer.

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    The name of the layout is passed to the agent desktop via a keyword variable that is named user.layout.
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    The layout is associated to the team under Team Resources.
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    The layout is associated to the CSQ definition.
  • ○

    The layout is associated to the desktop layout under Team Resources.