Free 500-052 – Deploying Cisco Unified Contact Center Express Practice Test Question

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Showing 1–3 of 10 questions

Question 1

Which three options cannot be validated using the Cisco Unified Communications Sizing Tool in a Cisco Unified CCX deployment configuration? (Choose three.)

Select all that apply, then click Submit answer.

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    number of silent-monitoring and remote-monitoring sessions

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    bandwidth requirement between Cisco Unified CCX and SocialMiner in an agent web chat deployment

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    number of historical reporting sessions

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    bandwidth requirement for remote agents who are connected over a WAN to Cisco Unified CCX

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    number of ASR and TTS ports

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    bandwidth requirement between two Cisco Unified CCX nodes in a high availability over WAN deployment

Question 2

Which three of the following tasks can be performed using Cisco Unified Real-Time Monitoring Tool? (Choose three.)

Select all that apply, then click Submit answer.

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    collect trace files

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    stop and start Cisco Unified CCX services

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    view syslog messages

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    perform backup and restore functions

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    monitor the health of the Cisco Unified CCX system

Question 3

Which three tasks can an agent perform on the Cisco Agent Desktop? (Choose three.)

Select all that apply, then click Submit answer.

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    chat with an SME

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    send an email to an SME

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    send enterprise data to an SME

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    transfer a call to an SME

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    start a Cisco WebEx session with an SME