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500-052 – Deploying Cisco Unified Contact Center Express

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Showing 1–3 of 10 questions

Question 1

Which three options cannot be validated using the Cisco Unified Communications Sizing Tool in a Cisco Unified CCX deployment configuration? (Choose three.)

Select all that apply, then click Submit answer.

  • ○

    number of silent-monitoring and remote-monitoring sessions
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    bandwidth requirement between Cisco Unified CCX and SocialMiner in an agent web chat deployment
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    number of historical reporting sessions
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    bandwidth requirement for remote agents who are connected over a WAN to Cisco Unified CCX
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    number of ASR and TTS ports
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    bandwidth requirement between two Cisco Unified CCX nodes in a high availability over WAN deployment
Question 2

Which three of the following tasks can be performed using Cisco Unified Real-Time Monitoring Tool? (Choose three.)

Select all that apply, then click Submit answer.

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    collect trace files
  • ○

    stop and start Cisco Unified CCX services
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    view syslog messages
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    perform backup and restore functions
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    monitor the health of the Cisco Unified CCX system
Question 3

Which three tasks can an agent perform on the Cisco Agent Desktop? (Choose three.)

Select all that apply, then click Submit answer.

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    chat with an SME
  • ○

    send an email to an SME
  • ○

    send enterprise data to an SME
  • ○

    transfer a call to an SME
  • ○

    start a Cisco WebEx session with an SME