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RCDDv14.1 – BICSI Registered Communications Distribution Designer - RCDDv14.1

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Showing 10–12 of 15 questions

Question 10

The program manager completed the program's benefits analysis and planning activities. What will this ensure tor the program?

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    Information necessary to establish key benefit performance indicators
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    A transition plan to facilitate the ongoing realization of benefits
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    A plan to monitor performance due to operational, financial, and benefits changes
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    A benefits management plan to guide the work through the remainder of the program
Question 11

The chief executive officer reminds a program manager that a program must deliver a 30% reduction in customer complaints by the end of the year. Where is this expectation documented1?

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    Program quality standards
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    Customer management plan
    Benefits management plan
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    Benefits sustainment plan
Question 12

The program sponsor requests a weekly performance report. The tools and techniques to monitor and control program performance include which of the following?

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    Program management performance variances business criteria reweighting, root cause identification, and statistical sampling
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    Interviewing, SWOT analysis, run chart and matrix-based charts
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    Earned value management financial reporting systems, performance measurement techniques and program management information systems
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    Delphi technique, scatter diagram. Pareto chart, and organization charts