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7750X – Avaya IP Office Contact Center Implementation and Expanded Configuration Exam

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Showing 7–9 of 10 questions

Question 7 (Refer to the exhibit. The exhibit shows a simple task flow, where two different topics are being assigned to a single agent group. Topic 2 will connect, but Topic 1 will not connect, and its small connector box is dark greyed out.)

You have entered your licenses successfully, and now you want to check you have the correct amount of supervisor licenses for the customer.

Which screen in WebLM will show you this information?

Select an option, then click Submit answer.

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    CIE View License Capacity

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    CIE View Peak Usage

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    License Install

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    Licensed Product


Question 8 (Mixed Questions)

View the Exhibit.

Refer to the exhibit. In this outbound task flow example using the mechanical dialer, what is the first contact the customer will hear?

Select an option, then click Submit answer.

  • ○

    Wait Announcement

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    Agent from Group 2

  • ○

    Agent from Group 1

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    Topic3


Question 9 (Mixed Questions)

You have created a Task flow for a customer, and you can see the potential for it to be used again for your next installation.

How can you capture it for re-use?

Select an option, then click Submit answer.

  • ○

    Take a screenshot, and then have it to hand when you created it again

  • ○

    Copy it to a word document

  • ○

    Export it to a folder on your PC

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    It is not possible to capture task flow they all have to be created manually