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7750X – Avaya IP Office Contact Center Implementation and Expanded Configuration Exam

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Showing 1–3 of 10 questions

Question 1 (Mixed Questions)

Which two statements about Database integration in the IP Office Contact Center are true?

(Choose two.)

Select all that apply, then click Submit answer.

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    Customers are directed to agents dependent on the agents priority.

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    Customers are directed to agents dependent on the information they input.

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    Customers are directed to agents dependent on time of day.

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    Customers are directedto agents dependent on number they are calling from.


Question 2 (Mixed Questions)

Which two factors determine which call will be routed via the “Last Agent” element?

(Choose two.)

Select all that apply, then click Submit answer.

  • ○

    If the Caller know the extension number of the Agent

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    How long ago the agent spoke to the caller

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    Minimum contact time during the last conversation with the agent

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    The Last Agent available in the group

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    If the Customer in is the Agents personal contacts list


Question 3 (Mixed Questions)

Which two connections between IP Office and IP Office Contact Center are necessary?

(Choose two.)

Select all that apply, then click Submit answer.

  • ○

    SIP endpoint connection

  • ○

    SIP trunk connection

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    TAPI connection

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    H323 connection