A supervisor with console permission cm enter an agent's login ID, and add or remove an agent's skill via Feature Access Code (FAC). Agents can also dial FAC to add or remove a skill.
Which statement is true about the configuration of this feature?
Select an option, then click Submit answer.
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The supervisor’s class of restriction (COR) must have the field “Can Force a Work State Change” set to y.
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The supervisors class of services (COS) must have the field “Add/Remove Agent Skills” set to y.
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The agent’s COS must have the field “Add/remove Agent Skills” set to y.
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The supervisors COS must have the field “Can Force a Work State Change” set to y.
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The supervisors COR must have the field “Add/Remove Agent Skills” set to y.
