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7392X – Avaya Aura Call Center Elite Implementation Exam

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Showing 1–3 of 10 questions

Question 1

When a customer upgrades from Basic Avaya Call Center to Avaya Aura® Call Center Elite, which three features are added? (Choose three.)

Select all that apply, then click Submit answer.

  • ○

    Service Level Maximize
  • ○

    Advocate
  • ○

    Hunt Group
  • ○

    Call Management System (CMS)
  • ○

    Agent Selection (EAS)
Question 2

While configuring the Service Observing feature, which three forms should be configured and/or verified? (Choose three.)

Select all that apply, then click Submit answer.

  • ○

    System Parameters Customer-Options
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    Class of Restriction
  • ○

    VuStats Display
  • ○

    Feature-Related System Parameters
  • ○

    Class of service
Question 3

Which three- Vector Directory Number (VON) parameters are associated with the active VDN? (Choose three.)

Select all that apply, then click Submit answer.

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    VDN Skill
  • ○

    Class of Services (COS) .
  • ○

    Tenant Number (TN)
  • ○

    Best Services Routing (BSR) Application
  • ○

    Measured