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7392X – Avaya Aura Call Center Elite Implementation Exam

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Showing 4–6 of 10 questions

Question 4

Which two statements describe why the agent's state would be designated as 'OTHER' in a non-EAS environment? (Choose two.)

Select all that apply, then click Submit answer.

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    The agents are on calls from another split.
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    The agents are on outgoing calls.
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    The agents are dialing a number to place a call or activate a feature.
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    An ACD call is ringing at their telephone.
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    The agents have pressed thou aux work button.
Question 5

Which three statements about configuring a Call Center with the Elite offer are true? (Choose three.)

Select all that apply, then click Submit answer.

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    It is possible to use Vector Directory Number (VDN) skill preferences.
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    Call Management System (CMS) or IQ must be used as the reporting tool.
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    It includes Export Agent Selection (EAS) and Business Advocate (BA).
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    Service Level Maximize (SLM) can be used as a skills-based call distribution type.
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    SLM can be used as an agent-based call distribution type.
Question 6

Which component provides audio support in Avaya Aura® Call Center Elite?

Select an option, then click Submit answer.

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    System Manager
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    Communication Manager
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    Avaya Aura® Media Server
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    S8300 Server Blade