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6209 – Avaya Aura Contact Center CCT and Multimedia Implementation

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Showing 7–9 of 10 questions

Question 7

The Contact Center supervisor is creating an outbound campaign. Where is it loaded?

Select an option, then click Submit answer.

  • ○

    It is loaded on the Contact Center Manager Server (CCMS) database where it creates contacts and presents them to the CCMS via Open Queue

  • ○

    It is loaded on the Contact Center Multimedia (CCMM) server database where it creates contacts and presents them to CCMS via Open Queue

  • ○

    It is loaded on the Communications Control Toolkit (CCT) database where it creates contacts and presents them to CCMS via Open Queue

  • ○

    It is loaded on external database


Question 8

You have completed the co-resident installation including Contact Center Manager

Administration (CCMA), Contact Center Manager Server (CCMS) and Communication Control Toolkit (CCT). What action is required to set the deployment type in the CCT console?

Select an option, then click Submit answer.

  • ○

    Select the standalone CCT installation (Contact Center only) where CCMM is part of the solution and the OpenQ feature is enabled on the CCMM

  • ○

    Select the CCT Installation (Contact Center only) co-resident where CCMM is not part of the solution and the OpenQ feature is disabled on the CCMS

  • ○

    If CCT is installed co-resident with CCMS, the setting is configured automatically, no action is required to set the deployment type

  • ○

    Select the standalone CCT installation (Contact Center or Knowledge Worker) where
    CCMM is not part of the solution and the OpenQ feature is disabled on the CCMS


Question 9

When verifying the Contact Center Multimedia (CCMM) installation, how would you verify the multimedia database?

Select an option, then click Submit answer.

  • ○

    Browse to http:///csp/multimedia/ws.Contact.cls and verify the Web
    Service ws.Contact Web Page

  • ○

    Ensure that the CCMM services are running

  • ○

    Open the Database Maintenance utility and select “verify database”

  • ○

    Use the Reference Client to send and receive a Multimedia type contact