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6209 – Avaya Aura Contact Center CCT and Multimedia Implementation

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Showing 4–6 of 10 questions

Question 4

A customer is using Contact Center Multimedia (CCMM) to provide web services for integrating with their Contact Center. They have three domains, one contains Contact Manager Server (CCMS), one contains Communication Control Toolkit (CCT) and one contains Avaya Aura Agent Desktop (AAAD). Which two statements describe the conditions that are required? (Choose two).

Select all that apply, then click Submit answer.

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    The AAAD domain must have a two-way trust relationship with CCMM domain

  • ○

    The CCT domain must have a two-way trust relationship with both the CCMM and the AAAD domains

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    The CCMM domain must have a two-way trust relationship with both the CCT and the
    AAAD domains

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    The CCT and CCMM servers must be in a different domain to the AAAD users


Question 5

A technician has installed Communication Control Toolkit (CCT). Which three elements are added to the event viewer? (Choose three)

Select all that apply, then click Submit answer.

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    NCCT Call Log

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    NCCT Security

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    NCCT Audit Log

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    NCCT Error Log

  • ○

    NCCT System Log


Question 6

Agents must be associated with appropriate contact center windows user with the Contact Center Manager Administration (CCMA) server. From which CCMA menu component do you add agents?

Select an option, then click Submit answer.

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    Multimedia

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    Contact Center Management

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    Access and Partition Management

  • ○

    Configuration