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6209 – Avaya Aura Contact Center CCT and Multimedia Implementation

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Showing 1–3 of 10 questions

Question 1

A technician is installing the Avaya Aura Agent Desktop (AAAD) on an agent computer. Which three prerequisite software packages are installed as part of this installation?

(Choose three).

Select all that apply, then click Submit answer.

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    Microsoft Visual Basic 6.0

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    Microsoft .NET Framework 3.5

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    Windows Installer 3.1 Redistributable (v2)

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    Microsoft Visual C++ 2008 Redistributable Package (x86)

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    Windows Installer CleanUp Utility 2.5.0.1


Question 2

A technician has installed Contact Center Multimedia (CCMM) in the contact center and will use Avaya Aura Agent Desktop (AAAD) to respond to customer e-mail contacts. Which three e-mail features are available in the AAAD? (Choose three).

Select all that apply, then click Submit answer.

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    Address book

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    Voting buttons

  • ○

    Expires after setting

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    Suggested responses

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    Autosignature


Question 3

A technician has installed Communication Control Toolkit (CCT) and wants to import Windows users from the customer’s network. In order to import Windows domain users into the CCT database, what two criteria must exist between the CCT server and the Windows

Domain Controller? (Choose two).

Select all that apply, then click Submit answer.

  • ○

    The users are local users on the Communication Control Toolkit server

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    The Windows users are in the same domain as the Communication Control Toolkit server

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    A two-way trust relationship is configured between the Window user’s domainCommunication Control Toolkit server’s domain

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    The Windows users are in a separate and untrusted domain from the Communication
    Control Toolkit server