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33820X – Avaya Aura Call Center Elite & Elite Multichannel Solution Design Exam

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Showing 7–9 of 10 questions

Question 7

You are designing a solution for a customer with Avaya IX™ Workforce Engagement and Avaya Contact Recorder (ACR) in their contact center.

When determining the number of DSP's required for agent recording in an all IP environment using DMCC Call Recording, what is the recommended ratio used?

Select an option, then click Submit answer.

  • ○

    Number of agents X 5 = DSPs
  • ○

    Number of agents X 4 = DSPs
  • ○

    Number of agents X 3 = DSPs
  • ○

    Number of agents X 2 = DSPs
Question 8

Avaya OneCloud - Private Delivery provides a single-tenant dedicated software instance designed for large enterprise customers requiring higher feature sets, more control, customization, and higher security options.

Which Private Delivery option uses pre-defined data centers with an automated reference architecture to deliver a standard set of UC and CC solutions?

Select an option, then click Submit answer.

  • ○

    Secure
  • ○

    ReadyNow
  • ○

    Custom
  • ○

    Enterprise
Question 9

Avaya Intelligent Xperiences provides different Avaya OneCloud deliveries.

Which software delivery is multi-tenant and designed for customers that require more standard feature functionality in their UC and CC solutions?

Select an option, then click Submit answer.

  • ○

    Public
  • ○

    Private
  • ○

    Hybrid
  • ○

    CPaaS