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33820X – Avaya Aura Call Center Elite & Elite Multichannel Solution Design Exam

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Showing 1–3 of 10 questions

Question 1

A customer wants to use the Avaya Aura® Media Server (AAMS) because of its advanced multimedia processing features. Which three statements are true for the AAMS? (Choose three.)

Select all that apply, then click Submit answer.

  • ○

    AAMS provides Communication Manager IP audio functionality.
  • ○

    Pricing is differentiated, so customer will buy AAMS-enabled features unique to each adopter.
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    AAMS is shareable between different adopters.
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    AAMS provides virtualization, high channel density and no playback announcement limits.
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    Experience Portal will use the AAMS as a media resource.
Question 2

Workspaces for Elite with POM Integration can Increase agent productivity by providing a unified desktop for agents to handle all inbound and outbound voice tasks, and which three types of calls? (Choose three.)

Select all that apply, then click Submit answer.

  • ○

    Predictive
  • ○

    Progressive
  • ○

    Performance
  • ○

    Proficient
  • ○

    Preview
Question 3

A customer wants their callers to have greater control over their interactions when they reach their contact centers. They want their callers to be able to get a callback when the next agent is available, or schedule a callback for a day/time that is most convenient. Callers should also be able to continue to hold. Avaya Callback Assist (CBA) gives a customer control of their interaction with the contact center by providing the customer with the estimated wait time and options.

Avaya Callback Assist (CBA) can be installed in which three different environments based on these business requirements? (Choose three.)

Select all that apply, then click Submit answer.

  • ○

    Tl/El
  • ○

    Analog
  • ○

    SIP
  • ○

    AACC
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    CTI