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33820X – Avaya Aura Call Center Elite & Elite Multichannel Solution Design Exam

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Showing 4–6 of 10 questions

Question 4

Avaya OneCloud IX,H Contact Center is a true, multi-tenant, complete Contact Center solution that provides a simplified cloud experience for operations and agents. A customer needs skill-based call center routing as part of their solution.

Which two IX™ Contact Center bundles offer this feature? (Choose two.)

Select all that apply, then click Submit answer.

  • ○

    Reporting Bundle
  • ○

    Basic Bundle
  • ○

    Voice Bundle
  • ○

    Advanced Bundle
Question 5

From a migration standpoint, when implementing Avaya Oceana® and Avaya Analytics™, what are three ways that Avaya preserves the customer's Investment? (Choose three.)

Select all that apply, then click Submit answer.

  • ○

    By using the benefit of Avaya IX'M Workforce Engagement
  • ○

    By using the benefit of Call Center Elite
  • ○

    By using the benefit of Avaya Call Management System
  • ○

    By using the benefit of Avaya Proactive Contact
  • ○

    By using the benefit of Avaya Aura® Contact Center
Question 6

An existing customer is interested in an Avaya Aura® suite that is comprised of the following applications:

• Desktop applications

• Call Routing Server

• Multimedia services

• Management applications

Based on these requirements, which solution would you recommend to the customer?

Select an option, then click Submit answer.

  • ○

    Avaya Proactive Contact
  • ○

    Avaya Aura® Elite Multichannel
  • ○

    Avaya Aura® Call Center Elite
  • ○

    Avaya Control Manager