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33810X – Avaya Aura Contact Center Solution Design Exam

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Showing 7–9 of 10 questions

Question 7

A customer wants a solution to minimize IT overhead costs and thick clients. Which Avaya application would you recommend to solve this business challenge?

Select an option, then click Submit answer.

  • ○

    Avaya IX™ Workforce Engagement

  • ○

    Avaya Control Manager

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    Avaya IX™ Workspaces

  • ○

    Avaya Breeze® Platform



Question 8

A design specialist prepares for a customer meeting, and knows that data on the customer, their Industry, and the possible competition, will need to be collected.

Which additional information is also needed?

Select an option, then click Submit answer.

  • ○

    The salaries of the executives In the meeting

  • ○

    The design diagram for discussion with customer

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    The Avaya solutions and services Avaya could offer

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    The model numbers of the existing contact center equipment


Question 9

An IT manager wants Avaya Breeze® because it provides a virtuallzed and secure application platform for Snap'lns.

Which two Avaya Breeze® Snap-ins are available with Avaya Aura® Contact Center?

(Choose two.)

Select an option, then click Submit answer.

  • ○

    Context Store

  • ○

    Work Assignment

  • ○

    Dialogue Designer

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    Co-browse