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33810X – Avaya Aura Contact Center Solution Design Exam

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Showing 1–3 of 10 questions

Question 1

In addition to using open-ended questions, which three questions would a design specialist use when starting with a customer discovery conversation? (Choose three.)

Select all that apply, then click Submit answer.

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    What is the percentage of customer support Issues that are resolved In one call?

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    What are the agent performance reporting requirements?

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    Which system support click-to-call from the web?

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    What are the customer support pain points?

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    What Is the IVR name?


Question 2

A Contact Center manager knows that a modern agent Interface which can deliver all of the relevant customer information, creates a better customer experience.

Which two agent interfaces are supported with AACC Release 7.1? (Choose two)

Select all that apply, then click Submit answer.

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    Avaya IX™ Workplace

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    Avaya Agent Desktop a

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    Avaya IX™ Workspaces

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    Avaya one-X® Agent Desktop


Question 3

AACC interoperates with which two different Avaya applications? (Choose two.)

Select all that apply, then click Submit answer.

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    Avaya Work Force Optimization Select

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    Interaction Center

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    Proactive Outreach Manager

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    Call Back Automated