← Back to exam page

3313 – Avaya Aura Contact Center Maintenance and Troubleshooting Exam

Loading demo links...

Showing 7–9 of 10 questions

Question 7

A Contact Center administrator reports that when attempting to add an agent they are unable to assign a Domain User Name from the list of browsed user accounts. The account status is shown as "Assigned".

What has caused this condition?

Select an option, then click Submit answer.

  • ○

    The Contact Center Manager Administration (CCMA) server is not connected to the Domain Controller.
  • ○

    The Contact Center administrator does not have the required permissions on the Domain Controller to make this account selection.
  • ○

    The Domain User Name has been deleted from the Domain Controller, and is no longer available for selection.
  • ○

    The Domain User Name has already been mapped to an existing CCT agent.
Question 8

You are in the process of troubleshooting the Contact Center License Manager.

You must confirm that the server identified in the Contact Center License Manager Registry key matches the Contact Center License Manager server configured in which utility?

Select an option, then click Submit answer.

  • ○

    Access and partition Manager
  • ○

    server configuration
  • ○

    Contact center Management
  • ○

    Multimedia Administration Tool
Question 9

Refer to the Exhibit.

In a SIP-enabled contact center deployment which protocol is used to connect the Application Enablement Service (AES) and Contact Center Manager Server (CCMS)?

Select an option, then click Submit answer.

  • ○

    TCP
  • ○

    STP
  • ○

    H.323
  • ○

    AML
  • ○

    TR87/TLS