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3313 – Avaya Aura Contact Center Maintenance and Troubleshooting Exam

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Showing 1–3 of 10 questions

Question 1

On the Avaya Aura® Contact Center (AACC) server, under Apps > Certificate Manager > Security Configuration, the web Services Security Level is currently set to Security On.

Which three applications will utilize HTTPS-secured connections for inbound and outbound network communication? (Choose three.)

Select all that apply, then click Submit answer.

  • ○

    Agent Desktop
  • ○

    Database Webadmin
  • ○

    Outbound Campaign Management Tool
  • ○

    Contact Center Multimedia (CCMM) Administration
Question 2

If web Services Security is enabled, which three issues will you see unless the correct certificates have been imported to relevant machines? (Choose three.)

Select all that apply, then click Submit answer.

  • ○

    Certificate warning messages when browsing CCMA
  • ○

    TLS Link between AACC and AES IS disconnected
  • ○

    Avaya Agent Desktop (AAD) does not launch successfully
  • ○

    TLS Link between AACC and CM disconnected
Question 3

Avaya recommends that audio played by the Avaya Aura® Media server (AAMS) be encoded.

Which three settings are the recommended settings to provide optimum performance? (Choose three.)

Select all that apply, then click Submit answer.

  • ○

    Single channel
  • ○

    WAV PCM files
  • ○

    16-bit
  • ○

    Multiple channels