In a typical incoming SIP voice call scenario, a customer call goes through the following sequence of steps:
1. The incoming SIP call arrives at the switch.
2. The switch routes the call to the Contact Center Manager Server (CCMS) based on thedialing plan
What is the next step in the sequence?
Select an option, then click Submit answer.
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The call is answered by the SIP Gateway Manager and a Real-lime Transport Protocol (RTP) session is established.
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The call is redirected to a SIP URI on the Session Manager and an H.323 session is established.
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The call is anchored on an Avaya Media Server (Avaya MS) conference port and an RTP session is] established.
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The SIP Gateway Manager suspends the call; no audio path Is established until the call is answered by an agent.
