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3301 – Avaya Aura Contact Center Maintenance and Troubleshooting

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Showing 7–9 of 10 questions

Question 7

The C:\WINDOWS\system32\drivers\etc\hosts file on the Contact Center Manager Server (CCMS) contains multiple entries for each host. You have removed the duplicate entries by manually editing the file.

What should you do next to completely resolve the issue?

Select an option, then click Submit answer.

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    Run the Server Configuration utility, save and apply all changes, then reboot the CCMS server.

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    Reboot the CCMS server.

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    Use the windows services utility to restart the MAS Configuration manager services.

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    Run the CCMS network Configuration utility, save and apply all changes, then reboot the CCMS server.


Question 8

You must upgrade a contact center to Avaya Aura Contact Center (AACC) 6.x. The site is currently using Avaya NES Contact Center Rel 7.0 (CC7), with standalone Contact Center Manager Server (CCMS) Contact Center Manager Administration (CCMA), and Communication Control toolkit (CCT) servers the currently deployed software is Installed on Windows Server 2003 R2 standard Edition 32-bit x86, with Microsoft Service Pack 2 installed. You have verified that the existing servers meet the minimum hardware requirements for the site's deployment of AACC.

What are the steps for performing an in-place upgrade from CC7 to AACC RIs 6.x, using the existing servers?

Select an option, then click Submit answer.

  • ○

    1. Upgrade the operating system on each CC7 server to Windows Server 2008-
    2. Run the AACC 6.x installation utility from the installation DVD.
     
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    1. Upgrade the operating system on each CC7 server to Windows Server 2008.
    2. Once the operating system upgrade is complete, run the Contact Center Migration Tool(CCMT) provided in the most current AACC 6.x Service Pack.
     
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    1. Use the CCMT to migrate historical and configuration data from the servers.
    2. Install Windows Server 2008 as a clean installation (do not perform an upgrade).
    3. Install the AACC 6.x software on each server and restore the migrated CC7 data.
     
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    1. Make a complete backup of all CC7 data and configuration on each server.
    2. Install Windows Server 2008 as a clean installation (do not perform an upgrade).
    3. Install the AACC 6 software on each server and restore the CC7 data.

Question 9

What is the update frequency of the Contact Center Multimedia (CCMM) Dashboard?

Select an option, then click Submit answer.

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    The Dashboard refreshes every 5 seconds.

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    The Dashboard refreshes every 10 seconds by default.

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    The Dashboard refresh rate is configurable from 1-360 seconds.

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    The Dashboard update requires clicking on the Refresh button.

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    The Dashboard update requires clicking on the Update button.