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3301 – Avaya Aura Contact Center Maintenance and Troubleshooting

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Showing 4–6 of 10 questions

Question 4

Which two options are available (or controlling the generation of licensing alarms by a standalone Avaya Media Server (Avaya MS) (Choose two.)

Select all that apply, then click Submit answer.

  • ○

    Avaya MS Nodal Licensing alarms are disabled by default.

  • ○

    Licenses Exhausted

  • ○

    Real Time Usage Active License Percentage

  • ○

    Usage above threshold

  • ○

    Windows Event Viewer\Windows Logs\Applications and Services


Question 5

Which two utilities can be used to uninstall Avaya Aura Contact Center (AACC) software?

(Choose two)

Select all that apply, then click Submit answer.

  • ○

    the Setup.exe on the AACC installation DVD

  • ○

    the Uninstall.exe located in D:\Avaya\Contact Center\Common Components

  • ○

    the Windows "Add/Remove Programs" utility

  • ○

    the Windows "Programs and Features" utility

  • ○

    The "Uninstall Contact Center" utility located in Start > All Programs > Avaya > Contact
    Center.


Question 6

A standalone Contact Center Manager Administration (CCMA) server was configured as a member of a workgroup prior to Installation of the CCMA software. After the installation was complete, the CCMA server was configured and tested; all Functions worked Directly. The site's network administrator’s network administrator has added the CCMA server to a domain; users are now unable to log on to CCMA.

What is the overall cause of this problem and how should you correct it?

Select an option, then click Submit answer.

  • ○

    Domain group policies are not allowing CCMA services to run with the IUSR_SWC local account credentials. You must recreate the IUSR_SWC account as a domain account with local administrator privileges, and configure all CCMA services to run with the credentials of the dom. IUSR_SWC account.

  • ○

    A CCMA server that is part of a workgroup cannot be joined to a domain after installation. You must reinstall the CCMA software while the server is joined to the domain.

  • ○

    Domain group policies are preventing the local IUSR_SWC account from accessing files and directories required by CCMA. You must grant the appropriate permissions for those files and directories to the local IUSR_SWC account.

  • ○

    Domain group policies have removed the local IUSR_SWC account from the local Administrators group. You must add the local IUSR_SWC account to the local
    Administrators group.