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3300 – Avaya Aura Contact Center Administration

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Showing 7–9 of 10 questions

Question 7

A customer with Avaya Aura Contact Center wants to see in a report the percentage of calls being answered in the automotive skillset in 20 seconds or less. What would need to be programmed to obtain this data?

Select an option, then click Submit answer.

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    Create an application threshold class, set the Level 1 %Servlce_Level_S Threshold to 20, the Level 2 %Servlce_Level_S threshold to 30, and assign the threshold class to the automotive ski 11 set.

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    Create a skillset threshold class, set the Level 1 %Service_Level_S Threshold lo 10, the Level 2% Service_Level_S Threshold to 20 and assign the threshold class to the automotive skillset.

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    Create an application threshold class, set the Level 1 Service Level Threshold to 20, and assign the threshold class to the automotive skillset.

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    Create a skillset threshold class, set the Level 1 Service Level Threshold to 20, and assign the threshold class to the automotive skillset.


Question 8

When setting up your contact center using Avaya Aura Contact Center (AACC), the supervisors would like the agents to be automatically placed into an unavailable state after each skillset call. They want the agents to be unavailable for 30 seconds between calls.

What would you configure to accomplish this task?

Select an option, then click Submit answer.

  • ○

    Call Presentation Classes

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    Threshold Classes

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    Global Settings

  • ○

    Agent Greeting


Question 9

A customer with Avaya Aura Contact Center has opened the Skillset View in the Contact

Center Management component.

Which task can be performed from this view?

Select an option, then click Submit answer.

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    Import a list of agents from a spreadsheet.

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    Delete a supervisor.

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    Create a new skillset.

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    Create an Agent to Skillset Assignment.