3300 Avaya Aura Contact Center Administration - Practice Questions

Question 4

A customer with Avaya Aura Contact Center has created a script application. The customer would like to convert this script application into a flow application.

Which two statements regarding converting scripts are true? (Choose two.)

Select all that apply, then click Submit answer.

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The original script application must be In the Contact Center View.
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The original script application must be In the Local View.
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The conversion of the script to a flow results in only one APPLICATION, the flow version.
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The conversion of a script to a flow results in two scripts, the original script version and the new flow version.

Question 5

A customer with Avaya Aura Contact Center uses an Event Handler to monitor for unsolicited events and failed responses.

Which two statements regarding the Event Handler are true? (Choose two.)

Select all that apply, then click Submit answer.

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The event handler monitors for the music failure.
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The event handler, if applied on o primary script, does not need to be re-applied on the secondary script.
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The event handler must be the first line on any script, •vent handler can monitor for call abandons.

Question 6

A customer with Avaya Aura Contact Center wants callers, who are waiting to be answered by an agent, to hear a series of three different recorded announcements while they are waiting In queue.

Which section of script would accomplish this scenario?

A. ASSIGN 1 TO loop_counter_cv

SECTION wait_loop

WHERE loop_counter_cv EQUALS

VALUE 1: GIVE RAN 15

VALUE 2: GIVE RAN 16

VALUE 3: GIVE RAN 17

DEFAULT: ASSIGN loop_counter_cv + 1 TO loop_counter_cv

END WHERE

WAIT 30

EXECUTE watt_loop

B. SECTION wait_loop

ASSIGN 1 TO loop_counter_cv

WHERE loop_counter_cv EQUALS

VALUE 1: GIVE RAN 15

VALUE 2: GIVE RAN 16

VALUE 3: GIVE RAN 17

DEFAULT: ASSIGN loop_counter_cv + 1 TO loop_counter_cv

END WHERE

WAIT 30

EXECUTE watt_loop

C. ASSIGN 1 TO loop_counter_cv SECTION wait_loop

WHERE loop_counter__cv EQUALS

VALUE 1: GIVE RAN 15

VALUE 2: GIVE RAN 16

VALUE 3: GIVE RAN 17

DEFAULT: ASSIGN 0 TO loop_counter cv

END WHERE

ASSIGN loop_counter__cv + 1 TO Ioop__counter_cv

WAIT 30

EXECUTE wait_loop

D. ASSIGN 1 TO loop_counter_cv SECTION wait_loop

WHERE loop_counter_cv EQUALS

VALUE 1: GIVE RAN 15

VALUE 2: GIVE RAN 16

VALUE 3: GIVE RAN 17 DEFAULT:

END WHERE

ASSIGN loop_.counter_.cv + 1 TO loop_counter_cv

WAIT 30

EXECUTE wait_loop

Answer: D

Select an option, then click Submit answer.

○
ASSIGN 1 TO loop_counter_cv SECTION wait_loop
WHERE loop_counter__cv EQUALS
VALUE 1: GIVE RAN 15
VALUE 2: GIVE RAN 16
VALUE 3: GIVE RAN 17
DEFAULT: ASSIGN 0 TO loop_counter cv
END WHERE
ASSIGN loop_counter__cv + 1 TO Ioop__counter_cv
WAIT 30
EXECUTE wait_loop
○
ASSIGN 1 TO loop_counter_cv SECTION wait_loop
WHERE loop_counter_cv EQUALS
VALUE 1: GIVE RAN 15
VALUE 2: GIVE RAN 16
VALUE 3: GIVE RAN 17 DEFAULT:
END WHERE
ASSIGN loop_.counter_.cv + 1 TO loop_counter_cv
WAIT 30
EXECUTE wait_loop

3300 – Avaya Aura Contact Center Administration