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3300 – Avaya Aura Contact Center Administration

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Showing 1–3 of 10 questions

Question 1

Which two commands can update the value of a call variable? (Choose two.)

Select all that apply, then click Submit answer.

  • ○

    GIVE

  • ○

    READVAR

  • ○

    ASSIGN TO

  • ○

    COLLECT DIGITS

  • ○

    SEND REQUEST


Question 2

A customer with Avaya Aura Contact Center would like to use expressions in their script.

When used in a script application, which three expressions require an accompanying END expression? (Choose three.)

Select all that apply, then click Submit answer.

  • ○

    SECTION

  • ○

    IF

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    GIVE IVR

  • ○

    WHERE EQUALS

  • ○

    EVENT HANDLER


Question 3

The following script has been created In Avaya Aura Contact Center Orchestration

Designer Scripting:

It OUT OF SERVICE automotive THEN

GIVE RAN technical_difflculties_gv END IF

IF CLID - vlp_customers_clld_gv THEN

QUEUE TO SKILLSET automotive WITH PRIORITY 1

WAIT 2

GIVE RAN vlp_welcome_gv

ELSE

QUEUE TO SKILLSET automotive

WAIT 2

END IF

GIVE MUSIC classlcal_wait_cjv WAIT 30

Which three things will occur when a caller encounters this script? (Choose three.)

Select all that apply, then click Submit answer.

  • ○

    If the automotive skillset is out of service, the caller will hear a technical difficulty announcement, and be disconnected.

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    If the caller Calling Line ID (CLID) is listed in the vip_customers_clid_gv, they will queue to the automotive skillset with a high priority, hear a special announcement, and then hear music.

  • ○

    If the caller's CLID Is not listed in the vip_customers_clld_gv, they will queue to automotive with a low priority, hear an announcement and then hear music.

  • ○

    If the automotive skillset is out of service, the caller will hear a technical difficulty announcement, and then queue to the automotive skillset.

  • ○

    If the caller's CLID is not listed in the vlp_customers_clid_gv, they will queue to automotive a low priority and then hear music.