CMQ-OE Certified Manager of Quality/Organizational Excellence

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Showing 7–9 of 10 questions

Question 7

From the following pairs, select the most critical factors relating to training:

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  • Support is derived from the strategic plan and the personal commitment and involvement of top management.

  • Top management commitment and employee acceptance of the need for training.

  • What training is needed and when.

  • Who will deliver training and to whom.

Question 8

McGregor’s theory of X-style management is the perception that people need to:

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  • seek responsibility

  • be pushed to work

  • have social needs met

  • have imagination and creativity

Question 9

All but one of the following relates to how adults learn. Which one?

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  • Adults have learned to do what they are told to do, and therefore learn what they are told to learn.

  • Adults need to know why they should learn something and have a need to self-direct their learning.

  • Adults sense that it is time to learn when they experience a need to know or to be able to perform more satisfactorily.

  • Adults are preconditioned before entering a learning situation, which affects their responsiveness to the learning experience — relative to both the process and the content.