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CMQ-OE – Certified Manager of Quality/Organizational Excellence

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Showing 4–6 of 10 questions

Question 4

In the development of a consumer appliance product survey which of the following data would likely aid the process? I. An analysis of customer complaints received

II. Satisfaction data from a customer focus group

III. Number of product defects detected prior to shipmentsIV. Warranty registration data

Select an option, then click Submit answer.

  • ○

    I only
  • ○

    I, II, III, and IV
  • ○

    I and II only
  • ○

    I, II, and IV only
Question 5

Which of the following elements would be expected to be included in a good project plan?

I. Cost–benefit analysis

II. Timetable for completion

III. Description of required resources

IV. Statement of project deliverables

Select an option, then click Submit answer.

  • ○

    I and II only
  • ○

    II and III only
  • ○

    I, III, and IV only
  • ○

    I, II, III, and IV
  • ○

    Cost–benefit analysis
    II. Timetable for completion
    III. Description of required resources
    IV. Statement of project deliverables
Question 6

The new project manager for a company’s ISO 9000 recertification effort is not getting cooperation from a majority of department heads. This situation is most commonly caused by:

Select an option, then click Submit answer.

  • ○

    a lack of publicity about the project
  • ○

    a lack of ISO 9000 training for department heads
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    a lack of support from top management
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    too great a workload in the individual departments