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CMQ-OE – Certified Manager of Quality/Organizational Excellence

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Showing 1–3 of 10 questions

Question 1

Today, many organizations have reduced the number of managerial positions through restructuring while increasing the spans of control. The optimum span of control is increasingly determined by issues such as:

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    Amount of employees training and experience
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    Strength of organization’s culture
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    Available resources
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    Complexity of hierarchy
Question 2

Many executives believe now believe that decisions should be made by those people with the best information to make decisions, regardless of their level in the organization. More decentralization might be needed under one or more of the following conditions:

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  • ○

    The environment is complex or uncertain
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    Lower level managers are capable and experienced at making decisions
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    Decisions are relatively minor
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    None of these
Question 3

Which of the following is true?

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    Benchmarking should be an ongoing process contributing to continual improvement
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    Six Sigma methodology is only applicable to large problems causing variation in manufactured product
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    A kaizen event is held in celebration of a significant process improvement
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    The concepts of TQM are passé