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9L0-012 – Mac Service Certification

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Showing 7–9 of 10 questions

Question 7

What component should be investigated if a MacBook Air (13-inch, Mid 2012) sends video to an external display but not to the internal?

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    Display Module

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    Logic board

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    I/O flex cable

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    I/O board
Question 8

How do you reset the SMC of a MacBook Pro (Retina, 13-inch, Early 2013)?

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    Press the internal SMC reset button near the SSD slot.
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    Disconnect the main battery, then hold down the power button down for five seconds.
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    Shut down the MacBook Pro and unplug for fifteen seconds. Attach the power adapter and wait five seconds, then press the power button.

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    Plug in the MagSafe power adapter and shut down the computer. Using the system keyboard, press the Shift-Option-Control keys and the power button at the same time
Question 9

According to the Apple Troubleshooting theory, at what stage should you run a diagnostic?

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    After determining the issue is not hardware
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    After determining the issue is Education Opportunity
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    After determining the issue is caused by the Environment
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    After determining the issue is with the device's Software or Hardware