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9L0-012 – Mac Service Certification

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Showing 4–6 of 10 questions

Question 4

Which of the following parts are built into the top case of MacBook Air (Mid 2013) model computers? SELECT TWO.

Select all that apply, then click Submit answer.

  • ○

    Keyboard

  • ○

    Trackpad

  • ○

    Microphone

  • ○

    Battery

  • ○

    LVDS cable
Question 5

A customer brings his MacBook Pro (15-inch, Mid 2012) in for servicing. It is not functioning correctly and you suspect the machine has been damaged by the customer. As you inspect for accidental damage, you should open the lid and confirm that the hinges are working smoothly and inspect the LCD for cracks in the glass. Which of the following should you also do? Select two.

Select all that apply, then click Submit answer.

  • ○

    Disassemble the SuperDrive to check for debris or dust inside.
  • ○

    Look for cracks, dents, or scratches on the exterior of the system.
  • ○

    Connect the system to external speakers to check for sound output.
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    Erase all of the customer’s data and reinstall OS X to test the hard drive.

  • ○

    Check for any unusual odors coming from the system, which might indicate spill damage.
Question 6

The Mac Pro (Late 2013) enclosure is made of the following polished material that must be handled with care to avoid scratching:

Select an option, then click Submit answer.

  • ○

    plastic
  • ○

    acrylic

  • ○

    titanium
  • ○

    aluminum