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DRAG DROP
The customer wants to increase the utilization of their video conferencing system. Drag and drop the actions from the left into the correct sequence on the right.
Select and Place:
Answer is in the explanation below.
The customer wants to improve operational expenditure and reduce the C02 footprint of the organization. Which two business outcomes are critical to the company’s success? (Choose two.)
Select all that apply, then click Submit answer.
sustainability
credibility
time to market
business growth
cost efficiency
What are two examples of expand opportunities? (Choose two.)
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providing solution optimization services
adding headcount to manage solution by the customer
training on existing features
hosting an executive review
increasing license count
Which two results of a successful customer onboarding stage are the most important? (Choose two.)
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organization chart discussed
account relationships identified
desired business outcomes discussed
stakeholders identified
network diagrams discussed
Which two metrics are used by Customer Success Managers to measure customer success? (Choose two.)
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help desk data
health score
risk management
telemetry
training surveys
A customer’s renewal is due in the next 6 months. Analytical data has been provided to the Customer Success Manager that shows customer usage over the last 12 months. Which two additional pieces of information are important prior to a meeting with the customer to discuss their adoption journey prior to the renewal? (Choose two.)
Select all that apply, then click Submit answer.
customer annual report and quarterly business reviews
sales account plan
detailed contract inventory
questions to validate the interpreted analytical data
support tickets reports and diagnostic information
Which two metrics are used by Customer Success Managers to measure customer success? (Choose two.)
Select all that apply, then click Submit answer.
help desk data
health score
risk management
telemetry
training surveys
What are two drivers for Customer Success? (Chooser two)
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The customer trusts that Cisco support will solve any issues.
The customer receives training for new products and services.
The customer recognizes the value of initial use case implementations.
The customer gives feedback about the purchased product.
The mature and fully deployed solution is running in production.
Refer to the exhibit. What is the problem with this RACI example?
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Every task should have four people consulted.
No one has multiple roles.
More stakeholders should be involved.
Too many people are accountable for this task.
What is the term for the gap between the features and functions that customers purchase and the features and functions that they use?
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capability gap
financial gap
consumption gap
organizational gap
What is a technical adoption barrier?
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lack of integration with other products
underutilization of licenses
untrained customer user group
customer not measuring product value
What is the purpose of targeted use cases?
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They highlight the product differentiation from a competitor.
They define how a solution is applied to enable a desired outcome.
They function without the purchase of additional services.
They provide customers with ways to take advantage of additional features.
What is Quarterly Success Review?
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new success plan that focuses on the upcoming goals for the customer.
gap analysis that focuses on the state of the customer’s current architecture.
technical analysis that outlines the implementation plan and adoption barriers.
a conversation that outlines key initiatives that are agreed upon in the success plan.
A Customer Success Manager was assigned a strategic new account. Which action prepares them for the customer introduction meeting?
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Engage with the account team to understand the expansion opportunities.
Perform a deep analysis of all the sales orders to the past 24 months.
Document customer's current technical escalations.
Speak the internal contacts to understand the customer's priorities and sentiment.
From a Customer Success perspective, why should the customer’s health be monitored?
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to provide the opportunity to address any changes in the customer’s experience around the solution
to identify unused licenses so they can be addressed via a service improvement plan
to directly enable renewals
to give the customer valuable insight so they can automatically renew critical services on time
This page holds a free practice test for the Cisco Customer Success Manager (CSM) (820-605) certification from Cisco. The 15 questions are a free sample of the full Study4Pass practice set of 210 questions, so you can check your level before you commit to the real exam. The free sample includes 7 single-answer, 7 multiple-answer and 1 drag-and-drop questions — the same mix of formats you will meet in the full set. Questions are spread across the areas that matter most on the real exam: Customer Success Management, Success Plan Creation, Barrier Management and Customer Success Industry. The Cisco 820-605 exam is a certification exam that tests a candidate's knowledge and skills related to the Cisco Business Architecture Analyst certification.
The target audience of Cisco 820-605 exam is IT professionals who want to demonstrate their knowledge and skills in configuring, verifying, and troubleshooting wide area network (WAN) solutions using Cisco… In order to take the Cisco 820-605 exam, you must first have a valid Cisco Certified Network Associate (CCNA) certification.
Treat this sample as a diagnostic. Answer honestly, check the explanation after every question, and note which topics feel shaky. A short, focused review of those topics is worth more than re-reading everything — and the full set lets you drill them topic by topic.
A good way to use this page: take the whole sample in one sitting, then go back over every explanation with fresh eyes. Mark the topics that felt uncertain, not just the ones you got wrong — uncertain answers are unmarked risk on the real exam. One or two focused passes like this usually move a score more than days of passive reading.
Inside the full 820-605 practice set:
Answer a question, then check the result to see the correct answer and the explanation behind it. Work at your own pace — there is no timer and no signup. Stuck on a concept? This is an AI-Enabled practice test: use Ask AI on any question and get the underlying concept explained in plain words, so you learn the reasoning instead of memorizing answers. Ready for more? The full 210-question set adds a timed Exam Simulation mode, topic training for your weak areas, and a flagged-question review, so you can practise the way the real exam feels.
Yes — the 15 questions on this page are completely free, with no signup and no payment details needed.
210 questions. The 15 free questions above are a sample of that full set, in the same style and topic balance.
Yes — every question shows the correct answer with an explanation, and Ask AI can explain the concept behind a question in plain words if you want to go deeper.
No. This is a practice test: the questions are written to mirror the real 820-605 exam’s topics and difficulty, not copied from it.
