820-605

Cisco 820-605 - Study Material - Cisco Customer Success Manager (CSM)

Designed for Cisco Customer Success Managers, this Digital Transformation Specialist exam addresses customer success responsibilities within Cisco's customer lifecycle and adoption context.

· Updated November 10, 2026

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Latest updated date

November 10, 2026

What is in the 820-605 Premium File?

Single Choices

154 Questions

Multiple Choices

52 Questions

Drag Drops

4 Questions

New Update

98 Questions

Customer Success Industry

17 Questions

Success Plan Creation

24 Questions

Barrier Management

23 Questions

Customer Success Management

34 Questions

Expand Opportunities and Renewal

14 Questions

Cisco Customer Success Manager (CSM) FAQ's

Introduction of Cisco 820-605 Exam!

The Cisco 820-605 exam is a certification exam that tests a candidate's knowledge and skills related to the Cisco Business Architecture Analyst certification. The exam covers topics such as business architecture, customer experience, customer journey, customer segmentation, customer value proposition, customer experience design, customer experience management, customer experience analytics, and customer experience optimization.

What is the Duration of Cisco 820-605 Exam?

The Cisco 820-605 exam is a 90-minute exam consisting of 55-65 questions.

What are the Number of Questions Asked in Cisco 820-605 Exam?

There are approximately 60-70 questions on the Cisco 820-605 exam.

What is the Passing Score for Cisco 820-605 Exam?

The passing score for the Cisco 820-605 exam is 700 out of 1000.

What is the Competency Level required for Cisco 820-605 Exam?

The Cisco 820-605 exam is an entry-level exam that tests a candidate's knowledge and skills related to Cisco Networking Fundamentals. The exam is designed for individuals who have a basic understanding of networking concepts and technologies. It is recommended that candidates have at least six months of experience working with Cisco networking products and technologies.

What is the Question Format of Cisco 820-605 Exam?

The Cisco 820-605 exam consists of 60-70 multiple choice questions. Questions can be in the form of multiple-choice single answer, multiple-choice multiple answer, drag and drop and simulation.

How Can You Take Cisco 820-605 Exam?

The Cisco 820-605 exam is available online and in a testing center. The online version is administered through the Pearson VUE testing center. The testing center version is administered through authorized Cisco testing centers. Both versions of the exam are identical, but the testing center version may require a slightly higher fee and may have different scheduling requirements.

What Language Cisco 820-605 Exam is Offered?

The Cisco 820-605 exam is offered in English.

What is the Cost of Cisco 820-605 Exam?

The cost of the Cisco 820-605 exam is $200 USD.

What is the Target Audience of Cisco 820-605 Exam?

The target audience of Cisco 820-605 exam is IT professionals who want to demonstrate their knowledge and skills in configuring, verifying, and troubleshooting wide area network (WAN) solutions using Cisco IOS routers and Cisco Meraki solutions.

What is the Average Salary of Cisco 820-605 Certified in the Market?

The average salary of Cisco Customer Success Manager (CSM) certified professionals varies widely by role, region, and experience, because it depends on the job the certification is combined with. Check current listings in your market for an up-to-date figure.

Who are the Testing Providers of Cisco 820-605 Exam?

Cisco provides an official testing service for the 820-605 exam. The exam is available through Pearson VUE, a global leader in computer-based testing for certification and licensure exams. You can register for the exam online through the Pearson VUE website or contact their customer service for more information.

What is the Recommended Experience for Cisco 820-605 Exam?

The recommended experience for the Cisco 820-605 exam is two to five years of professional experience in network infrastructure, network administration, network security, VoIP, or wireless. Candidates should have a good understanding of Cisco IOS technologies, Cisco Unified Communications Manager, and Cisco Collaboration applications. Additionally, it would be beneficial to have knowledge of Cisco security solutions and Cisco Expressway.

What are the Prerequisites of Cisco 820-605 Exam?

In order to take the Cisco 820-605 exam, you must first have a valid Cisco Certified Network Associate (CCNA) certification. You must also have a basic understanding of networking technologies and concepts, such as IP addressing, routing, switching, and security.

What is the Expected Retirement Date of Cisco 820-605 Exam?

The expected retirement date of Cisco 820-605 exam is not available on an official online website. However, you can contact the Cisco Certification team directly to find out the expected retirement date of the exam. You can reach them via email at certification@cisco.com or by phone at 800-553-6387.

What is the Difficulty Level of Cisco 820-605 Exam?

The Cisco 820-605 exam is considered to be of intermediate difficulty. It is designed to assess the knowledge and skills of IT professionals in the areas of network fundamentals, network access, IP connectivity, IP services, security fundamentals, and automation and programmability.

What is the Roadmap / Track of Cisco 820-605 Exam?

The Cisco 820-605 exam is a part of the Cisco Certified Network Associate (CCNA) certification track. It is a 60-minute exam that tests a candidate’s knowledge and skills related to networking technologies, such as IP addressing, routing protocols, switching, and security. Passing the 820-605 exam is a prerequisite for earning the CCNA certification.

What are the Topics Cisco 820-605 Exam Covers?

The Cisco 820-605 exam covers the following topics: 1. Network Fundamentals: This topic covers the fundamentals of networking, such as the OSI model, network topologies, routing protocols, and network security. 2. Network Access: This topic covers the different methods of connecting to a network, such as wireless, wired, and VPN connections. 3. Network Management: This topic covers the different tools and techniques used to manage a network, such as network monitoring, network troubleshooting, and backup and recovery. 4. Network Security: This topic covers the different methods of securing a network, such as firewalls, intrusion detection systems, and encryption. 5. Network Services: This topic covers the different services that can be provided on a network, such as web hosting, email, and file sharing. 6. Network Troubleshooting: This topic covers the different techniques used to troubleshoot a network, such as

What are the Sample Questions of Cisco 820-605 Exam?

1. What is the purpose of Cisco's Network Assurance Engine? 2. How does Cisco's Network Assurance Engine help ensure network reliability? 3. What are the benefits of using Cisco's Network Assurance Engine? 4. What are the differences between the Cisco IOS and IOS XE operating systems? 5. How can you configure routing protocols on a Cisco IOS XE device? 6. What are the steps involved in setting up a basic wireless network with a Cisco Access Point? 7. What are the different types of network security threats and how can they be mitigated? 8. What are the benefits of using Cisco's Identity Services Engine? 9. How does Cisco's Identity Services Engine help protect networks from security threats? 10. How can you configure Quality of Service on a Cisco router?