Free 33820X – Avaya Aura Call Center Elite & Elite Multichannel Solution Design Exam Practice Test Question

Select all that apply, then click Submit answer.

• ○

  AAMS provides Communication Manager IP audio functionality.

• ○

  Pricing is differentiated, so customer will buy AAMS-enabled features unique to each adopter.

• ○

  AAMS is shareable between different adopters.

• ○

  AAMS provides virtualization, high channel density and no playback announcement limits.

• ○

  Experience Portal will use the AAMS as a media resource.

Select all that apply, then click Submit answer.

• ○

  Predictive

• ○

  Progressive

• ○

  Performance

• ○

  Proficient

• ○

  Preview

Select all that apply, then click Submit answer.

• ○

  Tl/El

• ○

  Analog

• ○

  SIP

• ○

  AACC

• ○

  CTI

Select all that apply, then click Submit answer.

• ○

  Reporting Bundle

• ○

  Basic Bundle

• ○

  Voice Bundle

• ○

  Advanced Bundle

Select all that apply, then click Submit answer.

• ○

  By using the benefit of Avaya IX'M Workforce Engagement

• ○

  By using the benefit of Call Center Elite

• ○

  By using the benefit of Avaya Call Management System

• ○

  By using the benefit of Avaya Proactive Contact

• ○

  By using the benefit of Avaya Aura® Contact Center

Select an option, then click Submit answer.

• ○

  Avaya Proactive Contact

• ○

  Avaya Aura® Elite Multichannel

• ○

  Avaya Aura® Call Center Elite

• ○

  Avaya Control Manager

Select an option, then click Submit answer.

• ○

  Number of agents X 5 = DSPs

• ○

  Number of agents X 4 = DSPs

• ○

  Number of agents X 3 = DSPs

• ○

  Number of agents X 2 = DSPs

Select an option, then click Submit answer.

• ○

  Secure

• ○

  ReadyNow

• ○

  Custom

• ○

  Enterprise

Select an option, then click Submit answer.

• ○

  Public

• ○

  Private

• ○

  Hybrid

• ○

  CPaaS

Select an option, then click Submit answer.

• ○

  EMC Plug-In

• ○

  Supervisor Plug-In

• ○

  Presence Plug-In

• ○

  Agent Plug-in