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ServiceNow CIS-HAM - Study Material - Certified Implementation Specialist - Hardware Asset Management

ServiceNow implementation specialists prepare for the CIS-HAM credential with material centred on hardware asset management and its implementation within the ServiceNow platform environment.

· Updated November 7, 2026
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November 7, 2026

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Certified Implementation Specialist - Hardware Asset Management FAQ's

Introduction of ServiceNow CIS-HAM Exam!

The ServiceNow Certified Implementation Specialist - IT Asset Management (CIS-ITAM) exam is a certification exam designed to assess a candidate's knowledge and skills in implementing and managing the ServiceNow IT Asset Management (ITAM) application. The exam covers topics such as IT asset lifecycle management, IT asset inventory, IT asset compliance, and IT asset optimization.

What is the Duration of ServiceNow CIS-HAM Exam?

The duration of the ServiceNow Certified Implementation Specialist - Human Resources (CIS-HR) exam is 2 hours.

What are the Number of Questions Asked in ServiceNow CIS-HAM Exam?

There are a total of 60 questions on the ServiceNow CIS-HAM exam.

What is the Passing Score for ServiceNow CIS-HAM Exam?

The passing score required for the ServiceNow CIS-HAM exam is 70%.

What is the Competency Level required for ServiceNow CIS-HAM Exam?

The Competency Level required for the ServiceNow Certified Implementation Specialist - Human Resources (CIS-HRM) exam is Intermediate.

What is the Question Format of ServiceNow CIS-HAM Exam?

The ServiceNow CIS-HAM exam has two question formats: Multiple Choice and Multiple Response.

How Can You Take ServiceNow CIS-HAM Exam?

The ServiceNow Certified Implementation Specialist – Human Resources (CIS-HRM) exam can be taken either online or at a testing center. The online exam is administered through Pearson VUE, while the testing center exam is administered through Kryterion. Both exams consist of 60 multiple-choice questions and must be completed within 90 minutes.

What Language ServiceNow CIS-HAM Exam is Offered?

ServiceNow CIS-HAM exam is offered in English only.

What is the Cost of ServiceNow CIS-HAM Exam?

The ServiceNow CIS-HAM exam is offered for a cost of $200.

What is the Target Audience of ServiceNow CIS-HAM Exam?

The Target Audience for the ServiceNow CIS-HAM Exam includes ServiceNow professionals, consultants, administrators, and analysts who are responsible for implementing and managing the ServiceNow Certified Implementation Specialist – Human Resources (CIS-HRM) applications. It is also suitable for those who want to validate their ServiceNow proficiency and become part of the ServiceNow Certified Professional community.

What is the Average Salary of ServiceNow CIS-HAM Certified in the Market?

The average salary of Certified Implementation Specialist - Hardware Asset Management certified professionals varies widely by role, region, and experience, because it depends on the job the certification is combined with. Check current listings in your market for an up-to-date figure.

Who are the Testing Providers of ServiceNow CIS-HAM Exam?

The ServiceNow Certified Implementation Specialist – Human Resources Management (CIS-HRM) exam is administered by Pearson VUE. You can register for the exam through the Pearson VUE website.

What is the Recommended Experience for ServiceNow CIS-HAM Exam?

The recommended experience for ServiceNow CIS-HAM exam is at least 6-12 months of hands-on experience in implementing, configuring and administering ServiceNow. Having knowledge of the following topics is also necessary: Agile Project Management, ITIL, Incident Management, Problem Management, Configuration Management, Change Management, Service Request Management, SLAs, and Reporting.

What are the Prerequisites of ServiceNow CIS-HAM Exam?

The prerequisite for the ServiceNow CIS-HAM exam is the ServiceNow System Administrator certification.

What is the Expected Retirement Date of ServiceNow CIS-HAM Exam?

The ServiceNow CIS-HAM exam is the current version of the Certified Implementation Specialist - Hardware Asset Management exam, and ServiceNow has not announced a retirement date for it. When ServiceNow introduces a newer version, the retirement date for the older version is published on the ServiceNow certification site.

What is the Difficulty Level of ServiceNow CIS-HAM Exam?

The ServiceNow CIS-HAM exam is considered to be of intermediate difficulty level.

What is the Roadmap / Track of ServiceNow CIS-HAM Exam?

The Certification Track/Roadmap ServiceNow CIS-HAM Exam is a certification exam that tests a candidate’s knowledge and skills in ServiceNow Certified Implementation Specialist – Human Resources Management (CIS-HAM). It is designed to assess the competency of a candidate in the areas of ServiceNow Human Resources Management (HRM) and its related applications. The exam covers topics such as HRM configuration, HRM processes, HRM data management, HRM reporting, and HRM security. Successful completion of the exam will earn the candidate the ServiceNow Certified Implementation Specialist – Human Resources Management (CIS-HAM) certification.

What are the Topics ServiceNow CIS-HAM Exam Covers?

The ServiceNow Certified Implementation Specialist – Human Resources Management (CIS-HRM) exam covers topics related to the implementation and maintenance of the ServiceNow Human Resources Management (HRM) application. The topics covered in the ServiceNow CIS-HRM exam include: 1. Application Setup: This section covers topics related to the setup and configuration of the HRM application including user roles, data model, and security. 2. Employee Records: This section covers topics related to the creation and maintenance of employee records, including employee onboarding and offboarding. 3. Performance Management: This section covers topics related to the performance management process, including goal setting, performance reviews, and employee feedback. 4. Benefits Administration: This section covers topics related to the administration of employee benefits, including health care, retirement, and other benefits. 5. Learning and Development: This section covers topics related to the learning and development process, including training, cert

What are the Sample Questions of ServiceNow CIS-HAM Exam?

1. What is the purpose of the Change Advisory Board (CAB) in ServiceNow? 2. How can a change request be approved in ServiceNow? 3. What is the difference between a major and a minor change in ServiceNow? 4. How can you ensure that changes are properly tested and documented in ServiceNow? 5. What are the key components of a successful ServiceNow Change Management process? 6. What are the best practices for managing risk and resolving conflicts in ServiceNow? 7. How can you ensure that ServiceNow Change Management processes are followed? 8. What are the benefits of using ServiceNow Change Management? 9. How can you ensure that changes are implemented in a timely and efficient manner? 10. What are the key considerations when creating a ServiceNow Change Request?

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