MB2-718 - Study Material - Microsoft Dynamics 365 for Customer Service

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Microsoft MB2-718 exam can be taken both online and at testing centers. The online exam can be taken from anywhere with a stable internet connection and a webcam. On the other hand, the testing center exam requires the candidate to visit a physical testing center. The choice of taking the exam online or at a testing center depends on the candidate's preference and convenience. However, it is important to note that online exams have certain technical requirements that need to be met before the exam can be taken. These requirements include a stable internet connection, a webcam, and a quiet and well-lit room. It is advisable to check the technical requirements before scheduling the exam.

Microsoft MB2-718 exam is offered in English language only. Candidates who are not comfortable with the English language may face difficulty in understanding the questions and answering them correctly. It is advisable to improve English language skills before taking the exam to increase the chances of passing the exam.

The cost of Microsoft MB2-718 exam is $165 USD. However, the cost may vary depending on the candidate's location and currency. It is advisable to check the official Microsoft website for accurate pricing information.

The target audience of Microsoft MB2-718 exam is professionals who are involved in implementing, configuring, and maintaining Microsoft Dynamics 365 for Customer Service. This exam is designed for individuals who have a good understanding of the customer service process, including case management, queue management, and service-level agreements. The exam validates the candidate's skills and knowledge in using Microsoft Dynamics 365 for Customer Service to provide effective customer service.

The average salary of Microsoft MB2-718 certified professionals in the market varies depending on the job role, experience, and location. According to Payscale, the average salary of a Microsoft Dynamics 365 Consultant is $88,000 per year. However, the salary can range from $60,000 to $132,000 per year depending on the factors mentioned above. It is important to note that certification alone does not guarantee a high salary. Other factors such as job performance, work experience, and soft skills also play a crucial role in determining the salary.

The testing provider for Microsoft MB2-718 Exam is Pearson VUE.

Microsoft recommends that candidates have a basic understanding of Microsoft Dynamics 365 and related technologies along with some experience in using Dynamics 365 for Sales.

There are no prerequisites for Microsoft MB2-718 Exam.

The expected retirement date for Microsoft MB2-718 Exam is on July 31, 2021. You can check the official website for more information: https://docs.microsoft.com/en-us/learn/certifications/exams/mb2-718

Microsoft MB2-718 Exam is a part of the Microsoft Dynamics 365 certification track. After passing this exam, candidates can move on to other Dynamics 365 certification exams.

The Microsoft MB2-718 Exam covers topics such as configuring Microsoft Dynamics 365, managing sales entities, managing customer entities, implementing sales analysis, and integrating Microsoft Dynamics 365 with other applications.

Sample questions for the Microsoft MB2-718 Exam include questions about configuring Microsoft Dynamics 365, managing sales entities, managing customer entities, implementing sales analysis, and integrating Microsoft Dynamics 365 with other applications.

The Microsoft MB2-718 Exam is considered to be of moderate difficulty level.