MB-220 - Study Material - Microsoft Dynamics 365 Customer Insights (Journeys) Functional Consultant

Microsoft MB-220 is a Microsoft Dynamics 365 for Marketing certification exam. It tests a candidate's knowledge and skills related to the setup and configuration of Microsoft Dynamics 365 for Marketing, as well as the use of related features and services.

The Microsoft MB-220 exam is a one-hour exam consisting of 40-60 questions.

There are a total of 40-60 questions on the Microsoft MB-220 exam.

The passing score for the Microsoft MB-220 exam is 700 out of 1000.

The Microsoft MB-220 exam requires a competency level of Foundation.

The Microsoft MB-220 exam consists of multiple choice and case study questions.

Microsoft MB-220 exam can be taken online or in a testing center. To take the exam online, you will need to register for an exam voucher on the Microsoft Learning website. Once you have registered and paid for the exam, you will receive an email with instructions on how to access the exam. To take the exam in a testing center, you will need to locate a Pearson VUE or Certiport testing center and register for the exam. You will then need to bring a valid form of identification and payment to the testing center in order to take the exam.

Microsoft MB-220 exam is offered in English.

The cost of the Microsoft MB-220 exam is $165 USD.

The Microsoft MB-220 exam is designed for Microsoft Dynamics 365 for Marketing professionals who have experience in marketing automation, customer segmentation, lead scoring, and marketing analytics. This exam is intended for individuals who have a working knowledge of marketing automation concepts, the ability to configure and manage marketing automation processes, and the ability to analyze and interpret marketing data.

The average salary for a person who has passed the Microsoft MB-220 exam certification varies greatly depending on the country and the individual's experience and qualifications. Generally, salaries for those with the Microsoft MB-220 certification range from $50,000 to $90,000 per year.

Microsoft offers official practice tests and certification exams for the MB-220 exam. The practice tests are available through the Microsoft Learning Platform and the certification exams are available through Pearson VUE.

The recommended experience for the Microsoft MB-220 exam includes: • At least one year of experience in managing Dynamics 365 Customer Engagement • Experience with Dynamics 365 Customer Engagement applications, including Sales, Customer Service, Field Service, and Project Service Automation • Experience with Dynamics 365 Customer Engagement customization and configuration • Knowledge of the Dynamics 365 platform, including the Power Platform, Azure services, and other related technologies • Understanding of the Dynamics 365 security model, including roles, security privileges, and field-level security • Understanding of the Dynamics 365 data model, including entities, relationships, and fields • Experience with data migration, integration, and management tools • Experience with Power BI for data visualization and reporting • Knowledge of the Dynamics 365 Customer Engagement mobile application

The Microsoft MB-220 exam requires that candidates have a minimum of one year of experience in the Microsoft Dynamics 365 Customer Engagement application. Candidates should also have a basic understanding of the core features of the application, such as sales, customer service, marketing, and field service. Additionally, it is recommended that candidates have experience with the Dynamics 365 Customer Engagement application customization, integration, and deployment.

The official Microsoft website for MB-220 exam information is: https://www.microsoft.com/en-us/learning/exam-mb-220.aspx. The expected retirement date of the MB-220 exam is not available on this website.

The certification roadmap for the Microsoft MB-220 Exam is as follows: 1. Complete the Microsoft Dynamics 365 Customer Engagement Core exam (MB-200). 2. Complete the Microsoft Dynamics 365 for Marketing exam (MB-220). 3. Pass the Microsoft Dynamics 365 for Marketing certification exam (MB-220). 4. Achieve the Microsoft Certified: Dynamics 365 for Marketing Functional Consultant Associate certification.

The Microsoft MB-220 exam covers the following topics: 1. Managing Dynamics 365 Customer Engagement: This topic covers how to manage the Dynamics 365 Customer Engagement environment, including how to configure and customize Dynamics 365, how to manage users, and how to create and manage reports. 2. Configuring and Managing Dynamics 365: This topic covers how to configure and manage Dynamics 365, including how to set up and configure Dynamics 365, how to manage the Dynamics 365 security model, and how to manage integrations. 3. Implementing and Managing Dynamics 365 Sales: This topic covers how to implement and manage Dynamics 365 Sales, including how to create and configure sales processes, how to manage leads, and how to manage opportunities. 4. Implementing and Managing Dynamics 365 Customer Service: This topic covers how to implement and manage Dynamics 365 Customer Service, including how to configure customer service processes, how to configure customer service cases, and how to manage customer service queues

1. What is the purpose of the Microsoft 365 Security & Compliance Center? 2. Describe the process for creating an information governance policy in Microsoft 365. 3. How can you configure data loss prevention policies in Microsoft 365? 4. What are the different types of auditing available in Microsoft 365? 5. How can you monitor and respond to security incidents in Microsoft 365? 6. Describe the process for configuring and managing Microsoft Cloud App Security. 7. What are the different methods for managing user accounts in Microsoft 365? 8. Describe the process for setting up and managing mobile device management in Microsoft 365. 9. How can you ensure compliance with industry and government regulations using Microsoft 365? 10. Describe the process for setting up and managing eDiscovery in Microsoft 365.

The Microsoft MB-220 exam has a difficulty level of Intermediate.