HD0-100 - Study Material - Help Desk Analyst (HDA)

HDI HD0-100 is the HDI Certified Support Center Analyst exam. It is a certification exam designed to test the knowledge and skills of IT professionals who provide support for IT service management (ITSM) and help desk support.

The HDI HD0-100 exam is a 90-minute exam consisting of 60 multiple-choice questions.

There are a total of 56 questions in the HDI HD0-100 exam.

The passing score required for the HDI HD0-100 exam is 70%.

The HDI HD0-100 exam is designed for entry-level IT professionals who have some knowledge and experience with IT service and support roles. The exam is designed to assess the competency level of candidates in topics such as customer service, problem solving, and technical support.

The HDI HD0-100 exam has a multiple-choice format with one correct answer per question.

The HDI HD0-100 exam can be taken either online or in a testing center. To take the exam online, you will need to create an account on the HDI website and purchase the exam. Once you have purchased the exam, you will be able to access it and take it at your convenience. To take the exam in a testing center, you will need to find a testing center that offers the HDI HD0-100 exam and schedule an appointment. You will need to bring a valid form of identification and payment for the exam fee.

The HDI HD0-100 exam is offered in English.

The HDI HD0-100 exam is offered for a fee of $150 USD.

The HDI HD0-100 exam is designed for professionals with at least two years of experience in the IT service and support industry. It is typically intended for individuals working in roles such as service desk analyst, service desk manager, help desk technician, IT support technician, desktop support technician, and system administrator.

The average salary for HDI HD0-100 exam certification holders varies depending on the job role and experience of the individual. Generally, the salaries range from $50,000 to $80,000 per year.

The HDI HD0-100 exam is offered by HDI, a global provider of IT service management and support services. HDI offers a variety of training and certification programs for IT professionals, including the HDI HD0-100 exam. HDI also provides practice exams and study materials to help candidates prepare for the exam.

The recommended experience for the HDI HD0-100 exam is at least two years of experience in technical support, customer service, or related field. Additionally, it is recommended that individuals have experience with HDI Support Center Analyst (HDI-SCA) certification, HDI Desktop Support Technician (HDI-DST) certification, and/or HDI Support Center Manager (HDI-SCM) certification.

The HDI HD0-100 exam requires a minimum of two years of experience in help desk, technical support, or customer service roles. Additionally, a basic understanding of IT service management principles, such as those outlined in the ITIL framework, is recommended.

The official website for HDI HD0-100 exam does not provide any information about the expected retirement date. You can contact HDI directly for more information.

The HDI HD0-100 exam is part of the HDI Desktop Support Technician certification program. The certification roadmap for this exam is as follows: 1. Complete the HDI Desktop Support Technician course. 2. Pass the HDI HD0-100 exam with a minimum score of 70%. 3. Receive the HDI Desktop Support Technician certification. 4. Maintain the certification through recertification every three years.

The HDI HD0-100 exam covers the following topics: 1. Troubleshooting Methodology: This topic covers the fundamentals of troubleshooting, including the use of problem-solving techniques, the identification of root cause, and the development of a solution. 2. Computer Hardware: This topic covers the components of the computer, such as the motherboard, memory, and storage devices. It also covers the installation, configuration, and troubleshooting of computer hardware. 3. Operating Systems: This topic covers the fundamentals of operating systems, including installation, configuration, and troubleshooting of Windows and Linux systems. 4. Networking Fundamentals: This topic covers the basics of networking, including the use of network protocols, network topologies, and network security. It also covers the configuration and troubleshooting of network devices. 5. Security Fundamentals: This topic covers the fundamentals of security, including the use of authentication, encryption, and

1. What is the primary purpose of the HDI Service Desk Standard? 2. What are the three components of the HDI Problem Management Process? 3. What is the purpose of the Incident Management process? 4. What is the purpose of the Change Management process? 5. What is the purpose of the Configuration Management Database (CMDB)? 6. What are the five elements of an effective Service Level Agreement (SLA)? 7. What are the four components of the HDI Knowledge Management Process? 8. What is the purpose of the Problem Management process? 9. What are the three steps of the HDI Incident Management Process? 10. What are the five steps of the HDI Change Management Process?

The difficulty level of the HDI HD0-100 exam is considered to be moderate.