EX0-115 - Study Material - IT Service Management Foundation based on ISO / IEC 20000

The EXIN EX0-115 exam is a certification exam designed to test knowledge and skills related to IT Service Management Foundation based on ISO/IEC 20000. The exam measures a candidate’s understanding of the ISO 20000 standard and related concepts, and how to apply them to IT service management processes.

The EX0-115 ITIL Foundation Exam has a duration of 90 minutes.

The EXIN EX0-115 exam consists of a total of 75 multiple-choice questions.

The passing score for the Exin EX0-115 exam is 65%.

The Exin EX0-115 exam requires a Competency Level of Professional.

The EXIN EX0-115 exam consists of multiple choice, multiple response, and drag and drop questions.

The EXIN EX0-115 exam can be taken either online or in a testing center. To take the exam online, you will need to register with EXIN and purchase the exam. Once purchased, you will be able to access the exam and take it at your own convenience. To take the exam in a testing center, you will need to find a testing center near you that offers the EXIN EX0-115 exam and register to take the exam. You will then need to attend the testing center on the day of the exam and take the exam in person.

The EXIN EX0-115 exam is offered in English.

The cost of the EXIN EX0-115 exam is €150.

The target audience of the Exin EX0-115 exam is IT professionals who wish to prove their expertise in IT Service Management and the ITIL best practices. It is designed for individuals with at least two years of IT service management experience, and is particularly suitable for IT professionals with a strong background in ITIL.

The average salary for an individual with an EXIN EX0-115 certification is approximately $60,000 per year.

Exin offers official practice tests and certification exams for the EX0-115 exam. The practice tests are available to purchase directly from their website and the certification exams can be taken at an authorized training center.

The recommended experience for the Exin EX0-115 exam is at least two years of experience in IT Service Management within an ITIL-compliant environment. This includes a minimum of six months of experience in ITIL Foundation, the ITIL V3 Foundation Certificate in IT Service Management, and ITIL Intermediate qualifications.

There are no prerequisites for taking the EXIN EX0-115 exam. It is open to anyone who wishes to pursue certification in IT Service Management. It is recommended that candidates have some previous experience with IT service management principles and terminology.

The official website for EXIN EX0-115 exam does not provide any information about the expected retirement date of the exam. However, you can check the official website for the latest updates about the exam. The official website is https://www.exin.com/en-us/certifications/ex0-115-itil-foundation-certification-exam.

The certification roadmap for the Exin EX0-115 exam includes the following steps: 1. Complete the EX0-115 ITIL Foundation course. 2. Pass the EX0-115 ITIL Foundation exam. 3. Complete the EX0-115 ITIL Intermediate Service Strategy course. 4. Pass the EX0-115 ITIL Intermediate Service Strategy exam. 5. Complete the EX0-115 ITIL Intermediate Service Design course. 6. Pass the EX0-115 ITIL Intermediate Service Design exam. 7. Complete the EX0-115 ITIL Intermediate Service Transition course. 8. Pass the EX0-115 ITIL Intermediate Service Transition exam. 9. Complete the EX0-115 ITIL Intermediate Service Operation course. 10. Pass the EX0-115 ITIL Intermediate Service Operation exam. 11. Complete the EX0-115 ITIL Intermediate Continual Service Improvement course. 12. Pass the EX

The EXIN EX0-115 exam covers the following topics: 1. IT Service Management Foundation based on ISO/IEC 20000: This topic covers the fundamentals of IT Service Management and the requirements of ISO/IEC 20000. It includes an overview of the ISO/IEC 20000 standard, the IT Service Management System, and the requirements for implementation. 2. IT Service Management Processes: This topic covers the processes and activities involved in IT Service Management. It includes an overview of the ITIL Service Lifecycle, service strategy, service design, service transition, service operation, continual service improvement, and the roles and responsibilities of IT Service Management. 3. Service Level Management: This topic covers the fundamentals of Service Level Management and the requirements of ISO/IEC 20000. It includes an overview of the Service Level Agreement (SLA), the process for creating and managing SLAs, and the roles and responsibilities of Service Level Management.

1. What is the purpose of the ITIL Service Design phase? 2. What is the purpose of a Service Level Agreement? 3. Describe the four types of ITIL processes. 4. What is the purpose of the Capacity Management process? 5. What is the difference between Availability Management and Capacity Management? 6. What is the purpose of the Configuration Management Database? 7. What is the purpose of Service Level Management? 8. Describe the purpose of the Service Desk function. 9. What is the purpose of the Incident Management process? 10. Describe the purpose of the Problem Management process.

The difficulty level of the Exin EX0-115 exam is Moderate.