Free CIS-SM – Certified Implementation Specialist - Service Mapping Practice Test Question

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  Reduced ongoing service map maintenance effort as a result of automated map updates

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  Faster service issue resolution and reduced downtime due to better root cause analysis

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  Improved Software Asset Management capabilities

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  Reduction in effort to create service maps

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  Reduction in change related incidents due to improved service visibility during change planning

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  More accurate alerts from monitoring tools
  
  

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  Understanding of XML, Regex, Delimited text, and JSON

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  Understanding of protocols such as HTTP, TCP, SNMP, SOAP, and REST

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  Scripting capabilities with respect to Unix and Windows commands

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  Intermediate or above Windows and Unix administration skills

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  Sufficient skills to build an enterprise web site

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  Understanding of relational database theory
  
  

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  Determine impacted services from a given event/alert.

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  Provide software deployment capabilities to patch problem infrastructure.

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  Automatically generate incidents for certain classes of alerts.

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  Provide state of the art monitoring capabilities across a wide array of different types of infrastructure.

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  Consolidate events from disparate monitoring tools into a consolidated central system.
  
  

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  Map multiple services suggested by Service Mapping by discovering the load balancers in an enterprise.

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  Map multiple services by importing entry points from a CSV file.

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  Map a single service defined by configuring an entry point.

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  Map services suggested by the discovery of MID Servers in an enterprise.

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  Map services based on Assets stored in the CMDB.
  
  

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  Quickly identifies any recent incidents that occurred on components of the impacted service.

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  Narrows down possible affected components when a service is impacted.

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  Helps reduce the number of unplanned changes in a customer environment.

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  Helps pinpoint code errors after a faulty application is identified.

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  Quickly identifies any recent changes performed on components of the impacted service.
  
  

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  The customer external firewall does not meet the requirements needed for the Service Mapping MID Server to communicate with their ServiceNow Instance.

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  MID server resource requirements are beyond capacity of the customer.

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  Customer security team is not made aware early enough in the engagement of the credential requirements.

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  Customer is not using Active Directory for credential authentication.
  
  

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  Alert Management

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  Event

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  Task

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  Alert Correlation
  
  

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  1

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  5

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  Up to 255

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  Unlimited
  
  

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  Discovery Pattern, CI Type/Class, Process Classifier

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  CI Type/Class, Process Classifier, Identification Rule

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  Process Classifier, Connection Section, Discovery Pattern

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  Identification Rule, CI Class/Class, Identification Section
  
  

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  CI Attribute

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  Application to Application Relationship

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  Relationship Type

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  CI Dependency