Free C_C4H510_04 – SAP Certified Application AssociateSAP Service Cloud 2011 Practice Test Question

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  The system can be set up so that certain incident categories are not covered.

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  Routing rules can be applied to warranties.

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  The agent is prompted to upsell a warranty to the customer.

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  When an agent creates a ticket with a registered product, the warranty is automatically determined.
  
  
  

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  Working calendar

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  Service contract

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  Operating hours

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  Maintenance plan
  
  
  

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  Fine-tuning is the process of generating the activity list by answering questions about which business processes will be implemented.

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  Scoping is automatically generated by the system based on your fine-tuning decisions.

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  The activity list is automatically generated by the system based on your scoping decisions.

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  Scoping is the process of matching your individual business requirements to predefined solution capabilities.

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  Delete

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  Update

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  Upsert

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  Insert
  
  
  

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  Web service message monitoring

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  Custom reports

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  Interactive dashboards

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  Standard reports

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  Inner join data sources
  
  
  

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  SLA

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  Work distribution

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  Knowledge base integration

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  Social channel setup
  
  
  

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  If an activity is contained in multiple views and the access rights are contradictory, the system automatically grants no access.

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  Unrestricted access rights override any restrictions you have defined.

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  Restricted access rights override any unrestricted access you have defined.

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  You can decide, per view, if the access rights should override any restrictions you have defined or not.
  
  
  

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  Data can be loaded only once.

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  Field definitions are not relevant.

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  There is a template available for each object that allows tool-supported migration.

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  The template structure is predefined and cannot be changed.
  
  
  

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  Scoping is the process of matching your individual business requirements to predefined solution capabilities.

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  Scoping is automatically generated by the system based on your fine-tuning decisions.

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  The activity list is automatically generated by the system based on your scoping decisions.

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  Fine-tuning is the process of generating the activity list by answering questions about which business processes will implemented.
  
  
  

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  Activation scoping item in administration

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  Personalization

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  Usage of restriction rules

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  Code list restriction