Free C_C4H510_21 – SAP Certified Application Associate – SAP Service Cloud 2111 Practice Test Question

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  Service level of incoming tickets

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  Status

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  Service category

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  Ticket due date

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  Set up deals

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  Maintenance plan

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  Scoping attribute set

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  Maintenance measurement and readings

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  Set access restrictions.

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  Control access on field and action level.

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  Create service level agreements.

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  Assign work centers and views.

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  Maintain the service catalog.

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  Full Access

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  Unrestricted

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  Restricted

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  No Access

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  Define Specific Restriction

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  Automatic time recording can be done by clicking "Start recording" and "Stop recording".

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  You can activate the Microsoft Outlook integration for time recording.

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  Code list restrictions are not possible for the Time Type field.

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  Time recording can be done online or in offline mode.

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  Time sheets can be submitted for approval.

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  SLA

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  Work distribution

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  Knowledge base integration

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  Social channel setup

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  Extension fields

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  Adaptation

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  Personalization

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  Code list restriction

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  Countries, business processes, integrations

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  Countries, data workbench, form templates

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  Countries, workflow rules, integrations

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  Countries, business processes, business users

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  Scoping is the process of matching your individual business requirements to predefined solution capabilities.

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  Scoping is automatically generated by the system based on your fine-tuning decisions.

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  The activity list is automatically generated by the system based on your scoping decisions.

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  Fine-tuning is the process of generating the activity list by answering questions about which business processes will
  implemented.

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  If an activity is contained in multiple views and the access rights are contradictory, the system automatically grants no access.

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  Unrestricted access rights override any restrictions you have defined.

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  Restricted access rights override any unrestricted access you have defined.

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  You can decide, per view, if the access rights should override any restrictions you have defined or not.