Free FSL-201 – Implementing Field Service Lightning Practice Test Question

Select all that apply, then click Submit answer.

• ○

  Create an Entitlement Process which has entry criteria for Status = Technician Wrap Up.
  

• ○

  Create a Milestone which has entry criteria for Status = Technician Wrap Up.
  

• ○

  Create custom fields to capture that the Wrap UP Activities have been completed.
  

• ○

  Create a Workflow to close the Milestone when the Wrap Up is complete.
  

• ○

  Create a Process Builder to close the Milestone when the Wrap Up is complete.
  
  
  

Select all that apply, then click Submit answer.

• ○

  Select a Service Appointment from the list, press the “Edit” action and allocate the Resource.
  

• ○

  Select a Service Appointment from the list and press the “Schedule” action.
  

• ○

  Select multiple Service Appointments from the list and bulk schedule them.
  

• ○

  Select a Service Appointment from the list, press the “Candidates” action, and select the best time slot.
  

• ○

  Select a Service Appointment from the list, press the “Change Status” action and “Dispatch.”
  
  
  

Select all that apply, then click Submit answer.

• ○

  Proactively adjust Service Contracts.
  

• ○

  More accurately assign Work Orders based on skills.
  

• ○

  Proactively adjust to address demand fluctuations.
  

• ○

  More consistently meet customer response times.
  
  
  

Select all that apply, then click Submit answer.

• ○

  Open a Case and inform Customer of weekend service pricing.
  

• ○

  Open a Case and send email with new Service Offerings.
  

• ○

  Open a Case and a renewal Opportunity for the Sales team.
  

• ○

  Open a Case and create a Work Order for the Dispatch Team.
  
  
  

Select all that apply, then click Submit answer.

• ○

  Create Multiple Work Orders Line Items per service.
  

• ○

  Select the relevant Work Types for each Resource.
  

• ○

  Assign the appropriate Skills to Resources.
  

• ○

  Use Work Types with required Skills.
  
  
  

Select an option, then click Submit answer.

• ○

  Assign Permission Sets that allow Status Transitions.
  

• ○

  Allow Status Transitions based on Role.
  

• ○

  Limit Status Transitions based on Profile.
  

• ○

  Configure Status Transitions based on Resource Type.
  
  

Select an option, then click Submit answer.

• ○

  Send an email CSAT survey.
  

• ○

  Implement Validation Rules and Signature Capture.
  

• ○

  Change the Scheduling Rules.
  

• ○

  Decrease Resource Rant Score.
  
  

Select an option, then click Submit answer.

• ○

  Create CSS in the Dispatcher’s Console.
  

• ○

  Add Fields on the Page Layout.
  

• ○

  Use Lookup Fields.
  

• ○

  Configure Field Sets on the Service Appointment.
  
  

Select an option, then click Submit answer.

• ○

  Work Order Line Items require a Case for the field technician to perform the work.
  

• ○

  All Work Order Line items inherit the required Skills for the associated Asset.
  

• ○

  Work Order Line Items require a Service Appointment for a field technician to perform the work.
  

• ○

  Scheduled Work Order Line Items have to be completed on a daily basis or rescheduled the end of day.
  
  
  

Select an option, then click Submit answer.

• ○

  Add the Resource Skill and track certification using reminder.
  

• ○

  Add the Resource Skill and create Absence once expired.
  

• ○

  Add the Resource Skill as Time Phased.
  

• ○

  Add the Resource Skill and remove from the Service Territory once expired.