Free Field-Service-Lightning-Cloud-Consultant – Field Service Lightning Cloud Consultant Practice Test Question

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  Soft Boundaries

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  High Intensity

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  Emergency Policy

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  Customer First
  
  

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  Use Work Order and Work Order Line Items.

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  Use a custom object to model the Work Order pricing.

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  Use the Einstein Pricing Configurator.

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  Set up Products and Price Books.
  
  

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  Use of Work Order Line Items that automatically inherit the hierarchy of Assets attached to Work Order.

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  Use of a parent-child Work Order Line Item to create a Work Order Line Item hierarchy.

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  Use of Work Order Line Items to link to a specific Asset within the Asset Hierarchy that represents the BoM.

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  Use of Standard Reports to view Parent and Work Order Lines Items within Work Orders by Customer.
  
  

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  Assign Skills and Skill Levels to Resources.

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  Implement Assignment Rules and Work Orders.

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  Implement Work Types and Skill Assignments.

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  Assign Skills and Skill Levels to Users.
  
  

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  Proactively adjust to demand fluctuations.

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  More consistently meet customer response times.

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  More accurately assign Work Orders based on skills.

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  Proactively adjust Service Contracts.
  
  

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  Utilize a Work Order related list on Asset.

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  Utilize a custom "Installation Date" field on Asset.

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  Utilize Field History Tracking on Asset.

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  Utilize the standard "Installation Date" field on Asset.
  
  

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  Quick Action on Opportunity to Create Work Order

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  Quick Action on Opportunity to Create Work Order Line Item

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  Quick Action on Work Order to create Opportunity

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  Quick Action on Work Order Line Items to create Opportunity
  
  

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  Define Work Types, Define Work Order Status, Set up Resource Skills

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  Define Skills, Set up Skill Requirements, and Set up Resource Skills

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  Set up Skill Requirements, Define Work Types, Set up Routing Rules

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  Set up Service Locations, Set up Location Skills, Define Work Types
  
  

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  Send an email CSAT survey.

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  Decrease Resource Rank Score.

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  Change the Scheduling Rules.

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  Implement Signature Capture.
  
  

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  Create a Process Builder to generate a report.

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  Use the standard Service Report.

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  Use the standard Work Order email template.

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  Create a custom report.