Free Certified-Business-Analyst – Salesforce Certified Business Analyst Exam (SU22) Practice Test Question

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  Create a SWOT (Strength, Weakness, Opportunity, Threat) analysis to understand why development and testing took more time.

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  Move the deployment date out so the teams have more time to work.

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  Review the user stories to ensure they are small, testable, and valuable.

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  Sprint retrospective

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  Definition of done

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  Iterative development
  

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  Focus more on happy path testing and less on edge case testing.

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  Write test scripts that reflect real life and cover the requirements.

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  Streamline testing by limiting the number of testers involved.

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  As a sales clerk, I want to see item availability and locations to help customers find items.

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  As a general manager, I want sales clerks to have tablets so they can help customers find items.

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  As a customer, I want sales clerks to have access to item availability to help them find items.

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  Focus on the task at hand instead of on individual team members.

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  Avoid exposing one's own mistakes to the team.

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  Tell the truth in difficult situations.

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  Recommend that the user submit a ticket related to the field creation.

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  Research AppExchange solution that offer customization options.

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  Document the desired outcome and research the impact of making a change.

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  Journey Map

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  Heat Map

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  Process Map

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  Be vulnerable and own their mistake.

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  Promise to work harder to avoid other mistakes.

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  Ask their supervisor for help immediately.

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  A business process model

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  A persona journey map

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  A collection of use cases

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  RACI chart

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  User stories

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  Stakeholder analysis

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  Estimated cost

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  Timelines

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  Process maps
  

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  Journey Mapping

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  Process Mapping

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  Whiteboarding

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  Business analysis plan

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  Use case

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  User story

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  Respond to end users with empathy and accommodate their needs; translate the end users' needs into technical requirements; and deliver the project to the developers to implement the solution.

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  Use an assertive influencing style; demonstrate authority and expertise; outline the project objectives; and make sure end users know that the decision has been made and the time to make changes has passed.

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  Identify key stakeholders and develop relationships with them as a trusted advisor; involve stakeholders and end users in the design of the new solution; and act as a liasion between business and technical teams.

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  Capability model

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  SIPOC (Suppliers, Inputs, Process, Outputs, Customers)

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  Value stream map