Widgets Wonderful, a manufacturing company, wants to provide a better customer experience and enable field service resources to provide a quote to customers while still on site. The company has complex products that come with warranties that include preventative maintenance work. Additionally, certain warranty repair work has specific SLAs associated with it. There are 10 Field Service team members and 20 sales representatives, all of whom need to view Salesforce Field Service objects and be able to create quotes for the customer. Widgets Wonderful’s project owner has some questions regarding the number and types of licenses needed for the users and would like to better understand how warranties will be addressed. Which two combined options should a Solution Architect suggest? (Choose two.)
Select an option, then click Submit answer.
- ○ Purchase 30 CPQ licenses and 10 Salesforce Field Service licenses.
- ○ Salesforce Field Service, Salesforce CPQ, and Service Cloud for Salesforce CPQ need will need to be installed and customizations will not be needed for Entitlements.
- ○ Purchase 30 CPQ licenses and 30 Salesforce Field Service licenses.
- ○ Salesforce Field Service and Service Cloud for Salesforce CPQ will need to be installed and customizations will need to be made to handle Entitlements.