Free B2C-Solution-Architect – Salesforce Certified B2C Solution Architect (SP21) Practice Test Question

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  Configure Einstein Retargeting Recommendations in Marketing Cloud to automate segment generation for Journey Builder

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  Use SMS as a channel due to its significantly higher engagement rate as compared to email

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  Generate personalized coupon codes in B2C Commerce and send them through Marketing Cloud to be able to effectively track impact of campaigns

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  Consider using Einstein Discovery to generate a retargeting score representing likelihood to purchase in the next three months

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  Include functional subject matter experts and technical resources across multiple discovery workshops, grouped by business function to ensure all requirements are captured.

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  Conduct discovery workshops and upon completion present the solution back to the design authority or executive stakeholders to validate the solution.

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  Conduct discovery workshops to create a user acceptance testing document and invite business owners, each cloud technical architect, and implementation development team.

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  Include the customer service team so that they can provide detailed user stories prior to the discovery workshops.

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  Marketing Cloud should serve as the Salesforce primary for customer profiles and leverage customer email addresses as a multi-cloud customer identifier.

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  Marketing Cloud should implement a second business unit and provide each B2C Commerce storefront with its own Marketing Cloud business unit.

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  Marketing Cloud must undergo a subscriber key migration with Salesforce Professional Services and select a subscriber key that aligns with Salesforce multi-cloud
  architecture best practices.

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  B2C Commerce should integrate with Marketing Cloud and create a Marketing Cloud Contact when a B2C Commerce customer registers or places an order via the
  storefront.

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  Additional infrastructure (for example Heroku servers) may be required to host the application

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  Features that are available by default in the Storefront Reference Architecture (SFRA) app will need to be custom built in custom frameworks

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  Developers will still be required to use the Commerce SDK for security purposes

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  Available Service, Marketing, and LINK accelerators may not work without modifications when using a headless approach

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  Developers familiar with the web frameworks (React, Angular) will be familiar with the framework used by B2C Commerce

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  Will the teams need the ability to change designs?

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  Does the team need front-end development capabilities?

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  How many survey responses would you anticipate in a peak 24-hour period?

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  Will you ever have more than nine possible answers for a survey question?

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  How often do you update surveys?

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  Service Cloud creates a customer ID and an additional ID to be used as the primary record.

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  A B2C Commerce creates a customer ID and an additional ID to be used as the primary record.

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  Marketing Cloud creates a customer ID but the primary ID should be created through B2C Commerce.

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  B2C Commerce creates a customer ID but the primary record should be created through Service Cloud.

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  Salesforce Order Management does not allow for fulfillment rules across multiple distribution centers without the use of an AppExchange package or custom Apex triggers.

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  Reduction Orders and Order Management change orders conflict if both are enabled in the same Org and require the use of Record Types and Apex Triggers or Validation
  Rules to avoid conflicts.

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  Custom attributes on B2C Commerce Orders are not natively supported for Salesforce Order Management integrations and require custom Apex development to handle
  mapping.

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  Salesforce Order Management integrates natively with B2B Commerce when both products reside within the same Org but requires the use of a customizable B2C Commerce cartridge to import data from a B2C Commerce instance.

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  Sync Subscriber object.

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  A Sync Person Account object.

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  Sync Individual object.

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  Sync Contact object.

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  Asynchronous Call-Out

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  Request and Reply

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  Batch Data Synchronization

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  Publish / Subscribe

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  Set the value of the Style Sheet URL setting to match the publicly-accessible URL of the style sheet the organization wants to use.

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  Set the value of the Portal Theme URL setting to match the publicly-accessible URL of the style sheet the organization wants to use.

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  Copy any relevant .ess code from the organization's website and paste it into the pages for the self-service portal in Page Builder.

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  Make a copy of the appropriate .ess file from the organization's web server and upload it to the self-service portal.