Free 1Z0-1038-25 – Oracle Service Cloud Cross-Channel Contact Center Practice Test Question

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  FIFO

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  Round Robin (Logged In)

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  LIFO

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  Quick

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  Round Robin (All)

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  Standard

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  Advanced Routing

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  Unlimited

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  100000

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  100

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  10000

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  1000

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  Configure collaboration with external users who are not agent desktop users.

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  Add product and category fields to the Live Help page of the Customer Portal.

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  Create and activate a rule to route incidents to the advanced routing incident queue.

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  Add Access Control to a navigation set.

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  Define products and categories.

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  Assign guided assistance permission to a profile.

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  Assign advanced routing permissions to a profile.

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  Create an advanced routing incident queue.

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  An agent edits contacts, incidents, organizations, or tasks.

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  A customer creates an incident in the end user portal.

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  A customer updates contact details via the end-user pages.

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  The rules engine is updated.

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  A customer adds more information to their incident via the end-user pages.

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  An agent creates or edits an answer.

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  An administrator compiles the rules engine.

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  An agent views the rule log.

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  An agent edits an opportunity.

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  An agent runs an incident report.

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  Set SLAs

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  Set Agent

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  Set Assigned

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  Set Mailbox

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  Set Status

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  Set Fields

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  Set Product

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  Set Category

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  Set Queue

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  Set Disposition

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  Using outer joins rather than inner joins when possible

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  Providing default values for runtime filters

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  Providing values for runtime filters

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  Using the like operator instead of the complex expression operator

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  Filtering on standard fields that are indexed

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  Using index custom fields as filters

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  Filtering on simple columns and not on expressions

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  Using the complex expression operator instead of the like operator

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  Using fixed filters whenever possible

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  Filtering on expressions and not on simple columns

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  Configuring many-to-many joins

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  Navigation set > Profile > Staff Account

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  Profile > Navigation set > Staff Account

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  Staff Account > Profile > Navigation set

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  None. No sequence is required.

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  It can be made visible on the Customer Portal.

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  It can be linked to products.

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  It helps to identify the root cause of an incident.

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  It can be set to a maximum depth of three in hierarchy levels.

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  It can be linked to categories.

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  They are written in the C# .NET programming language with the templates provided by Oracle Service Cloud.

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  They can be designed to create visual components and not perform any integrations.

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  They always run locally to access local data.

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  They always run locally on the machines on which the desktop application runs.

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  They are the visual areas of Oracle Service Cloud Agent Desktop.

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  They can be added to the Custom Portal area of Oracle Service Cloud.

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  Select the corresponding pull policy.

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  Select the Pull Chat check box in the chat profile.

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  Select the Chat check box that is associated with an agent's staff account.

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  Configure advanced routing.

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  Enable the engagement engine.