Free PC-CIC-Core – PureConnect: CIC Core Certification Practice Test Question

Answer is in the explanation below.

Select all that apply, then click Submit answer.

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  Response to the request to chat with the agent.

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  Ignore the request.

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  You must call or walk over to the agent to provide assistance.

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  Forward the request to another supervisor or agent.
  

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  Date

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  Time

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  Line

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  DNIS

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  ANI

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  Priority
  

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  Use an existing .CSV file that you have available.

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  Create a spreadsheet with a list of the phones with a field for SIP phone name, template, extension and address information and specify the correct template name.

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  Create a managed IP phone template for the correct phone model.

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  Create a .CSV file in the correct format with a field for SIP phone name, template, extension and address information and specify the correct template name.
  

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  Sites

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  Server

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  Interaction Processor

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  People

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  System
  

Select an option, then click Submit answer.

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  IN\N IP phone configuration utility

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  IN\N TFTP Server

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  Managed IP Phones container

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  Stations container
  

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  User

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  Workgroups

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  Wrap-up Codes

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  Skills
  

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  Group Transfer

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  Agent Transfer

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  Menu Transfer

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  External Transfer
  

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  You can't assign a time to the default schedule. You must create a custom schedule and assign the time to that.

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  Select the Daily schedule tab and configure the hours there.

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  Select the Weekday schedule tab and configure the hours there.

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  Create the schedule in Interaction Administrator and use the System schedule page to use the schedule.
  

Select an option, then click Submit answer.

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  System Manager

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  Event Viewer

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  Interaction Administrator

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  IC Business Manager